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Job Title: SAP WalkMe Development – Senior Consultant (SME)

Company: New Era Technology
Website: www.neweratech.com
Engagement Type: Contract (12 Months – Extendable)
Work Mode: Remote

Role Overview

The SAP WalkMe Development SME will focus on leveraging WalkMe’s Digital Adoption Platform (DAP) to enhance user experience and drive adoption within SAP environments such as SAP S/4HANA and SAP SuccessFactors.

This role combines deep technical expertise in WalkMe development with strong SAP functional knowledge to design, build, and optimize in-app guidance, automation, and user enablement strategies.

Key Responsibilities

🔹 WalkMe Development & Implementation

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  Design and develop WalkMe solutions including:

  
  
  
  
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    Smart Walk-Thrus

    
    
  
  
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    SmartTips

    
    
  
  
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    Launchers

    
    
  
  
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    ShoutOuts

    
    
  
  
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    Task Lists

    
    
  
  
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    Automations

    
    
  
  
  
  


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  Build contextual in-app guidance tailored to SAP applications.

  
  


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  Develop custom rules and segmentation using JavaScript and HTML within WalkMe Editor.

  
  


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  Ensure scalability, performance optimization, and maintainability of WalkMe solutions.

  
  

🔹 SAP Functional Collaboration

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  Work closely with SAP stakeholders, functional SMEs, and UX teams to:

  
  
  
  
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    Identify user pain points

    
    
  
  
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    Translate business requirements into WalkMe solutions

    
    
  
  
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    Ensure compatibility across SAP platforms (S/4HANA, SuccessFactors preferred)

    
    
  
  
  
  


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  Support multi-language implementations and accessibility compliance standards.

  
  


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  Align WalkMe design with SAP security models including SSO/IDP configurations.

  
  

🔹 Analytics & Optimization

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  Analyze user behavior using WalkMe Insights.

  
  


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  Conduct A/B testing to measure adoption and effectiveness.

  
  


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  Optimize digital adoption journeys to reduce support tickets and improve user productivity.

  
  


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  Troubleshoot issues and support escalations related to WalkMe implementations.

  
  

Required Technical Expertise

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  Strong proficiency in WalkMe Editor and advanced WalkMe development.

  
  


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  Hands-on experience with:

  
  
  
  
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    JavaScript

    
    
  
  
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    HTML

    
    
  
  
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    Custom segmentation & rule building

    
    
  
  
  
  


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  SAP functional knowledge in:

  
  
  
  
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    SAP S/4HANA (preferred)

    
    
  
  
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    SAP SuccessFactors (preferred)

    
    
  
  
  
  


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  Experience with:

  
  
  
  
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    SSO / Identity Provider (IDP) integrations

    
    
  
  
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    Role-based access design

    
    
  
  
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    Enterprise analytics tools

    
    
  
  
  
  

Experience Requirements

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  7+ years of experience in Digital Adoption Platforms (DAP).

  
  


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  Minimum 4+ years of hands-on WalkMe development experience.

  
  


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  Prior exposure to SAP implementation or SAP support projects.

  
  


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  Experience tracking KPIs, user adoption metrics, and performance dashboards.

  
  


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  Familiarity with Agile / DevOps environments.

  
  

Soft Skills & Competencies

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  Strong instructional design mindset.

  
  


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  Excellent stakeholder management and collaboration skills.

  
  


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  Strong analytical and problem-solving abilities.

  
  


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  Ability to handle escalations and drive resolution independently.

  
  


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  Clear communication skills (written & verbal).

  
  

Why Join Us?

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  Opportunity to work on global SAP transformation programs.

  
  


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  Fully remote engagement.

  
  


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  Long-term extendable contract.

  
  


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  Exposure to enterprise-scale digital adoption initiatives.

  
  

How to Apply

Interested candidates can share their updated resumes with:

📩 [email protected]
📩 [email protected]

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