A

Servicenow BA

icon building Company : Awign Expert
icon briefcase Job Type : Contract

Number of Applicants

 : 

000+

Click to reveal the number of candidates who applied for this job.
icon loader
icon loader

Let AI Supercharge Your Job Hunt!

JobCopilot scans 500,000+ company career sites daily to find jobs for you

Never miss an opportunity Save hours by auto-filling applications forms Land more interviews with tailored applications
happy man
thunder iconActivate JobCopilot

Job Description - Servicenow BA

Job Description: Business Analyst
Duration: 6 months
Location: Gurgaon, Bengaluru, Chennai, Hyderabad, Jaipur, Jodhpur, Kolkata, Madurai, Mumbai, New Delhi, Noida, Pune

Job Summary
We are seeking a detail -oriented and analytical Business Analyst with 6+ years of experience in gathering, analyzing, and documenting business requirements. The ideal candidate will act as a bridge between business stakeholders and technical teams, ensuring that business needs are translated into effective and scalable solutions.

Key Responsibilities
• Collaborate with stakeholders to gather, analyze, and document business requirements.
• Conduct workshops, interviews, and stakeholder meetings to understand business processes.
• Prepare functional requirement documents (FRD), business requirement documents (BRD), and user stories.
• Create process flow diagrams, use cases, and gap analysis documentation.
• Work closely with development and QA teams to ensure accurate implementation.
• Support product owners in backlog grooming and sprint planning.
• Participate in UAT coordination and ensure business sign -off.
• Identify opportunities for process improvement and optimization.
• Ensure solutions align with organizational goals and compliance standards.
• Maintain traceability matrix and project documentation.

Required Skills & Experience
• 6+ years of experience as a Business Analyst.
• Strong knowledge of requirement gathering and documentation techniques.
• Experience in Agile/Scrum and/or Waterfall methodologies.
• Proficiency in tools such as:
o JIRA / Azure DevOps
o Confluence
o MS Visio / Lucidchart
o MS Excel / PowerPoint
• Strong analytical and problem -solving skills.
• Ability to write clear and concise user stories with acceptance criteria.
• Experience in stakeholder management and communication.

Preferred Qualifications:
• Experience in IT/Software development projects.
• Knowledge of SDLC processes.
• Certification such as:
o CBAP / CCBA
o PMI -PBA
o Agile/Scrum Certification
• Domain experience (e.g., Banking, Healthcare, ITSM, etc.) is a plus.

Soft Skills:
• Excellent communication and presentation skills.
• Strong negotiation and facilitation skills.
• Detail -oriented with strong organizational abilities.
• Ability to manage multiple projects simultaneously.

Education:
• Bachelor’s degree in Business Administration, Information Technology, Computer
Science, or related field (or equivalent experience).

Original job Servicenow BA posted on GrabJobs ©. To flag any issues with this job please use the Report Job button on GrabJobs.
Share Job
Share Job

Auto-Apply to Business Analyst Jobs with your AI JobCopilot

thunder icon Auto-Apply with AI

Similar Business Analyst Jobs in India

GrabJobs is the no1 job portal in India, connecting you to thousands of jobs fast! Find the best jobs in India, apply in 1 click and get a job today!

Mobile Apps

Copyright © 2026 Grabjobs Pte.Ltd. All Rights Reserved.