We are looking for a senior professional to lead the implementation of Creatio CRM for a leading bank in Papua New Guinea. This role is primarily focused on program leadership, business alignment, and stakeholder management rather than deep technical development. The candidate must have hands-on experience in CRM rollouts (preferably Creatio in banking/BFSI) and the ability to work effectively with Creatio’s product team, client stakeholders, and system integrators. Key Responsibilities ------------------------------ Work as Creatio Solution Architect and implementation of Creatio CRM on client side. Act as the primary liaison between client stakeholders, and other vendors during implementation. Drive requirement workshops with business units (Retail, Corporate, Risk, Compliance, Marketing, and Operations). Translate banking business processes (Onboarding, KYC, Customer Service, Loan Applications, Marketing Campaigns) into Creatio workflows and configurations. Oversee solution validation and ensure alignment with banking regulatory needs (AML, KYC, compliance). Ensure seamless integration discussions with core banking and digital channels (while Creatio handles technical implementation). Manage project delivery timelines, risks, and escalations, ensuring smooth execution. Support UAT planning, user adoption, and training sessions with the client. Ensure proper documentation and governance for long-term sustainability. Required Skills & Experience ------------------------------------------- Minimum 2 full-cycle CRM implementations (preferably Creatio) in banking or BFSI. Strong expertise in business process mapping, stakeholder engagement, and change management. Good working knowledge of Creatio modules – Sales, Service, Marketing, and Studio. Familiarity with data flows, APIs, and integrations (conceptual understanding, not coding). Excellent communication, negotiation, and leadership skills to manage client and vendor teams. Ability to handle multi-vendor coordination (Creatio + SI + bank IT). Preferred Qualifications ------------------------------------ Creatio Certification (Functional or Business Analyst track). Prior experience working with banks in APAC or emerging markets. Strong understanding of banking operations, customer lifecycle, and compliance. PMP / PRINCE2 certification is a plus.
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