Sr Service Now HRSD Developer

Job Title: Sr Service Now HRSD Developer

Role Overview

We are seeking a highly skilled Sr Service Now HRSD Developer
with strong hands -on experience in ServiceNow HR Service Delivery (HRSD) to
lead configuration, development, and customization across the HRSD scope. The
ideal candidate will have deep technical expertise, strong scripting skills,
and the ability to design and deliver complex HRSD solutions while guiding
development teams and collaborating closely with stakeholders.

Key Responsibilities

HRSD Configuration & Development

• Lead
  and execute end -to -end configuration and development across the ServiceNow
  HRSD module.
  
• Design
  and implement scalable HRSD solutions using out -of -the -box functionality
  with required customizations.
  
• Act
  as a technical lead, guiding junior developers and ensuring adherence to
  ServiceNow best practices.
  

Employee Document Management (EDM)

• Configure
  and manage Employee Document Management within HRSD.
  
• Implement
  document retention rules, access controls, and visibility policies.
  
• Ensure
  compliance with organizational and regulatory requirements for employee
  documents.
  

Lifecycle Events & Journeys

• Configure
  and manage Lifecycle Events including Journeys for various employee
  stages.
  
• Design
  personalized and automated employee experiences aligned with HR processes.
  

Employee Relations

• Configure
  and manage Employee Relations cases.
  
• Implement
  functionality for involved parties, interviews, evidence management, and
  case tracking.
  
• Ensure
  secure handling of sensitive employee data through appropriate controls.
  

Access Management

• Configure
  roles and groups within HRSD.
  
• Manage
  manual access assignments and ensure proper access governance.
  

AWA – Live Agent & Virtual Agent

• Configure
  Agent Workspace / Advanced Work Assignment (AWA) for HR use cases.
  
• Design
  and manage Live Agent and Virtual Agent interactions.
  
• Configure
  HR Topics and conversational flows to improve employee self -service.
  

Scripting & Custom Development

• Develop
  and maintain custom scripts using JavaScript (Business Rules, Script
  Includes, Client Scripts, UI Policies).
  
• Troubleshoot
  and optimize existing scripts and configurations.
  

Dashboards & Reporting

• Develop
  advanced dashboards and reports to support HR and leadership
  decision -making.
  
• Create
  and manage database views and implement interactive filters for enhanced
  analytics.
  

Integrations

• Design
  and support integrations using REST APIs.
  
• Collaborate
  with external systems and teams to ensure seamless data exchange.
  

HRSD Case Management

• Configure
  HR Case Management using Workflow Designer.
  
• Implement
  and manage ACLs, Record Producers, and HR Services.
  
• Ensure
  efficient case routing, automation, and SLA adherence.
  

Required Skills & Qualifications

Technical Skills

• Strong
  hands -on experience with ServiceNow HRSD module.
  
• Expertise
  in HRSD configuration, customization, and case management.
  
• Proficiency
  in JavaScript for ServiceNow scripting.
  
• Experience
  with AWA, Live Agent, Virtual Agent, and conversational design.
  
• Strong
  knowledge of Workflow Designer, ACLs, Record Producers, and HR Services.
  
• Experience
  with REST API integrations.
  

Leadership & Soft Skills

• Proven
  ability to act as a Tech Lead, mentoring and guiding development teams.
  
• Strong
  problem -solving skills and ability to handle complex technical scenarios
  independently.
  
• Excellent
  communication and stakeholder management skills.
  

Preferred Qualifications

• ServiceNow
  HRSD certifications.
  
• Experience
  in large -scale or enterprise ServiceNow implementations.
  
• Familiarity
  with Agile/Scrum delivery methodologies.