Team Lead Telecalling Operations

About Vahan.ai

Vahan is on a mission to provide meaningful livelihoods to the next billion Internet users. We help large enterprises like Zomato, Swiggy, Flipkart, and Uber hire blue-collar workers using AI and WhatsApp as the primary interface. Our technology automates the end-to-end recruitment process, enabling companies to scale faster and more efficiently.

Backed by marquee investors like Khosla Ventures, Y Combinator, and Founders Fund, we are growing rapidly and looking for passionate individuals to help us scale further.

Role Overview

We are looking for a high-performing Team Lead – Telecalling Operations to manage and scale a team of Inside Sales Executives. The ideal candidate will have a proven track record in inside sales, team management, and hitting aggressive targets in a fast-paced environment. You will play a pivotal role in driving customer acquisition and revenue growth.

Key Responsibilities

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  Lead, coach, and manage a team of Inside Sales Executives to achieve daily, weekly, and monthly targets.
  
  

  
  


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  Own end-to-end inside sales operations — from prospecting and qualification to conversion.
  
  

  
  


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  Monitor key sales metrics (calls, conversions, pipeline health) and continuously improve team performance.
  
  

  
  


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  Develop and execute sales strategies to improve productivity and conversion rates.
  
  

  
  


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  Collaborate with Marketing, Product, and Customer Success teams to refine messaging, improve lead quality, and enhance customer experience.
  
  

  
  


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  Use CRM tools to track performance, generate reports, and make data-driven decisions.
  
  

  
  


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  Regularly conduct training and role-playing sessions to sharpen sales skills and product knowledge.
  
  

  
  


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  Hire, onboard, and ramp new sales team members as needed.
  
  

  
  

Requirements

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  3–6 years of experience in inside sales, with at least 1–2 years in a team lead or supervisory role.
  
  

  
  


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  Proven track record of meeting or exceeding sales targets in a fast-paced environment.
  
  

  
  


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  Strong leadership, coaching, and communication skills.
  
  

  
  


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  Analytical mindset with a good understanding of sales KPIs and CRM tools.
  
  

  
  


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  High level of ownership, self-motivation, and attention to detail.