Account Management

Key Responsibilities

Drive achievement of targets including generation of new business, maintaining current business and cash management (collections).

Responsible for customer retention by ensuring a high level of customer engagement for all the accounts under his/her purview.

Monitor client delivery on an ongoing basis to ensure agreed SLAs and KPIs of the contract are strictly implemented.

Ensure continuous support and proactive issue resolution to the clients.

Understand client business objectives to build a pipeline of future work.

Assist in generating business insights through analyzing relevant competitors’ data, their offerings, and pricing strategies.

Pro-actively work with ‘Operations’ department, Credit Control team & invoicing team to

manage delivery and invoicing.

Must have work Experience:

Minimum 3-6 years of experience in account management in Services Industry

Experience of managing CHRO/CXO Level Clients.

Experience of handling clients from Top IT / ITeS / Technology companies / E-Commerce companies / BFSI companies and SMB accounts

Qualification & Functional Skills

Graduate (Preferred Postgraduate).

Excellent verbal and written communication skills.

Good MS Power-Point and MS-Excel skills

Need for Achievement (nAch)

Customer Focus

Business Acumen

Networking & Building Relationships