Account Research Analyst

About Freshworks

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. More than 50,000 companies -- from startups to public companies -- around the world use Freshworks software-as-a-service to enable a better customer experience (CRM) and employee experience (ITSM, HRSM).

Headquartered in San Mateo, California, Freshworks has a dedicated team operating from 13 global locations to serve 50,000+ customers including Bridgestone, Chargebee, DeliveryHero, ITV, Klarna, Multichoice, OfficeMax, TaylorMade and Vice Media.

Freshworks transforms the way world-class organizations collaborate with customers and co-workers. The suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshteam (HR management system).

Freshworks has received numerous accolades including 2019 Startup of the Year form Economic Times, #16 ranking on the Forbes’ Cloud 100 list and #22 on the Battery Ventures/Glassdoor Best Places to Work in 2020. Our suite of products has also been recognized by analysts including the Gartner Magic Quadrants for CRM Customer Engagement, IT Service Management and Sales Force Automation.

While Freshworks has had incredible organic growth over the last few years, the company also has made targeted acquisitions that add critical capabilities to the portfolio including Natural Language Processing, Chatbots, Machine Learning, Social and Messaging Transformation. Freshworks has raised over $400 million in capital and is funded by Accel, CapitalG, Sequoia Capital and Tiger Global Management. More information is available at

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose and passion, irrespective of their background, gender, race, sexual orientation, religion or ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, our communities and our business.

Job Description

Overview: 

We are looking for a young-minded, energetic person for the role of market research executive to become part of a rocket ship and assist sales teams in finding the right opportunity with a qualitative approach. This job role is based out of Chennai.

Responsibilities - 

• Conducting an effective market and industry analysis to identify companies.

• Research the internet and extract company and market-related information.

• Devise and design qualitative and quantitative custom market research projects.

• Generation of robust databases with the desired set of audiences with their valid email ID and contact numbers.

• Market research and database creation from a list of target geo/industry.

• Selecting appropriate target persona for lead generation campaigns.

• Constant communication with the team and cross-functional teams.

• Provide competitive analysis on various companies’ market offerings, and identify market trends, pricing/business models, sales, and methods of operation.

• To undertake business-to-business research, analyze industry trends and data, and generate reports, briefings, presentations, and other content.

Qualifications

Qualifications

Requirements (What we look for in a candidate) -

• 1 to 4 years of experience in Market Research

• Willingness to work in any shift timings

• Ability to interpret large amounts of data and to multi-task

• Experience in working with any CRM tool

• Proficient in MS Office packages including PPTs, Excel, PowerPoint, Power BI and Word

• Working knowledge of tools like ZoomInfo, Sales Navigator, etc.

• Excellent oral and written communication and presentation skills

• Previous experience in Market Research and Database generation is an added advantage

Additional information

• Prior work experience in SaaS product companies in domains relevant to the Freshworks suite of products.

• A proven track record of consistency in overachieving targets.

Additional Information

At Freshworks, we are creating a global workplace that enables everyone to find their true potential, purpose, and passion irrespective of their background, gender, race, sexual orientation, religion and ethnicity. We are committed to providing equal opportunity for all and believe that diversity in the workplace creates a more vibrant, richer work environment that advances the goals of our employees, communities and the business.