Advisory - Support Account Manager - Mumbai

Job Description

The role requires the individual to manage the assigned territory of customers and be the single point of contact for all Support Renewals and New Services sales from the Support Services portfolio.

The individual would be responsible for timely renewals of both Hardware and Software support contracts  for medium-sized to large customers in assigned territory. Educate customers on business practices and any associated contractual implications. Ensure customer awareness and complete understanding of our Support Services portfolio. Manage cancellation risks proactively and mitigate risks to retain and secure the Contract base. Continue to look for WINBACKs from contracts cancelled in the past or cases where support was not attached during Point Of Sale of Hardware. Grow the available territory by selling Value-Added services like Extended Support or DDR Services, where applicable. Manage exceptions for customers with issues that may delay or inhibit renewals.  Accurately forecast business targets and opportunities in territory.

Strong oral and written communication skills is an absolute must. Objection Handling and Result Orientation are key skills that would be required for this role. Need to play the role of a Customer Success Manager who owns the CSAT and work towards growing Oracle's wallet share in the account.

Career Level - IC3

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