Manager, Client Account Management

About BNP Paribas India Solutions:

Established in 2005, BNP Paribas India Solutions is a wholly owned subsidiary of BNP Paribas SA, European Union’s leading bank with an international reach. With delivery centers located in Bengaluru, Chennai and Mumbai, we are a 24x7 global delivery center. India Solutions services three business lines: Corporate and Institutional Banking, Investment Solutions and Retail Banking for BNP Paribas across the Group. Driving innovation and growth, we are harnessing the potential of over 10000 employees, to provide support and develop best-in-class solutions.

About BNP Paribas Group:

BNP Paribas is the European Union’s leading bank and key player in international banking. It operates in 65 countries and has nearly 185,000 employees, including more than 145,000 in Europe. The Group has key positions in its three main fields of activity: Commercial, Personal Banking & Services for the Group’s commercial & personal banking and several specialised businesses including BNP Paribas Personal Finance and Arval; Investment & Protection Services for savings, investment, and protection solutions; and Corporate & Institutional Banking, focused on corporate and institutional clients. Based on its strong diversified and integrated model, the Group helps all its clients (individuals, community associations, entrepreneurs, SMEs, corporates and institutional clients) to realize their projects through solutions spanning financing, investment, savings and protection insurance. In Europe, BNP Paribas has four domestic markets: Belgium, France, Italy, and Luxembourg. The Group is rolling out its integrated commercial & personal banking model across several Mediterranean countries, Turkey, and Eastern Europe. As a key player in international banking, the Group has leading platforms and business lines in Europe, a strong presence in the Americas as well as a solid and fast-growing business in Asia-Pacific. BNP Paribas has implemented a Corporate Social Responsibility approach in all its activities, enabling it to contribute to the construction of a sustainable future, while ensuring the Group's performance and stability

Commitment to Diversity and Inclusion

At BNP Paribas, we passionately embrace diversity and are committed to fostering an inclusive workplace where all employees are valued, respected and can bring their authentic selves to work. We prohibit Discrimination and Harassment of any kind and our policies promote equal employment opportunity for all employees and applicants, irrespective of, but not limited to their gender, gender identity, sex, sexual orientation, ethnicity, race, colour, national origin, age, religion, social status, mental or physical disabilities, veteran status etc. As a global Bank, we truly believe that inclusion and diversity of our teams is key to our success in serving our clients and the communities we operate in.

About Business line/Function:

BNP Paribas acts as a custodian bank for their clients which is a specialized financial institution responsible for providing securities services. It provides post-trade services (Clearing & Settlement)  and solutions for asset owners, asset managers and broker-dealers. BNP has physical possession of its clients' financial assets. These could include cash, stock certificates, bonds, and other financial instruments and are responsible for safeguarding these types of assets.

Job Title:

Client Account Manager

Date:

Department:

APAC Account Management

Location:

Chennai

Business Line / Function:

BSO

Reports to:

(Direct)

AVP

Grade:

(if applicable)

Manager

(Functional)

Number of Direct Reports:

NA

Directorship / Registration:

Position Purpose

Facilitating transaction processing of instructions received from Client to ensure all settlement of trades in Australian Market.

Providing service to cover client queries across ASIA, EMEA and US regions for Global Clients in Australian timing.

Being a team player to achieve team co-ordination, adhere to BNP policies and follow the agreed timelines to avoid any breach in SLA.

Responsibilities

Job summary

Roles & Responsibilities

·       Account Managers act as a client Single Point of Contact (“SPOC”) and work with internal departments to ensure that client needs are understood and satisfied.

·       Operating as the lead point of contact for any and all matters specific to your accounts in line with Legal & Compliance.

·       Building and maintaining strong, long-lasting client relationships.

·       Provide proactive client service by working closely across teams to ensure client issues and needs are communicated and resolved effectively and in a timely manner.

·       Strive for improvement in existing/new processes. Recommendation & implement process improvements.

·       Ensure the timely and successful delivery of our solutions according to customer needs and objectives.

·       Clearly communicate issue/queries to client and internal team on a timely basis.

·       Understand the various functions within the organization.

·       Develop & identify areas of improvements to meet client satisfaction.

·       Forecast and proactively take measure to make sure client transaction are settled on expected date without any internal team ambiguity.

·       Identify opportunities of straight through processing on manual process activities relating to client transaction.

·       Assisting with challenging client requests or issue escalations as needed.

·       Communicating with clients to understand their needs and explain about the products.

·       Resolving complaints and preventing additional issues by improving processes.

·       Handling escalations on a timely basis with clear and precise details

·       Activity log / performance indicators to be maintained to substantiate the feedback

Knowledge and skills required

¡ Strong analytical skills, detail orientation, service commitment, solid organizational and interpersonal skills.

¡ Highly motivated, self-starter with the ability to work in pressurized environment

¡ Highly structured and methodical in execution

¡ Clear articulate and concise verbal and written communications

¡ Client Servicing skills with excellent communication and interpersonal skills

¡ Ability to multi-task and prioritize workloads, strong time management skills

¡ Ability to understand and resolve or escalate issues quickly

¡ Comfortable dealing with senior individuals and management across functions

Technical & Behavioral Competencies

Basic knowledge about capital markets and financial instruments.

Good understanding of Settlements, Corporate Actions, Income & Tax.

Creativity and innovations to identify the process improvements

Ability to adapt and handle the situation based scenarios

Specific Qualifications (if required)

Strong accounting and analytical skills

Proficient in MS-office applications and good knowledge on MS-Excel

Ability to work individually and as a team.

Skills Referential     

Behavioural

Skills

Communication skills - oral & written

Attention to detail / rigor

Client focused

Decision Making

Transversal Skills

Ability to understand, explain and support change

Ability to inspire others & generate people's commitment

Ability to set up relevant performance indicators

Ability to develop others & improve their skills

Ability to develop and leverage networks

Education Level:

Bachelor Degree or equivalent

Experience Level

At least 7 years

Other/Specific Qualifications (if required)