Senior Key Account Manager

DUTIES & RESPONSIBILITIES:

• To arrest loss of revenue by encouraging customer to stay invested for the full term of the policy.
• Ensure Persistency target achievement of all individual units with pan India in Banca IDFC FIRST Bank
• Too meet persistency collection targets assigned through managing sales -Study & understand products, customer behaviour and historic trends and arrive at the persistency numbers for the year based on historic trends.
• To ensure the Persistency scores through team interventions, Internal & bank call centre, new initiatives to improve persistency of business.
• Ensure drill down monthly, renewal, revival etc so that the targets set for relevant teams to influence with defined ownerships
• Ensure regular updates /scoreboards to the teams on achievement
• Key Alerts on the regional / zonal trends and highlights - constant interaction with branches/field/customers and take feedback and suggestions from the field for enablers
• Execute/ Implement strategic initiatives to boost persistency levels
• Monitor all initiatives taken and campaign launches with Measures
• Ensure intra & inter departmental collaboration to close issues related to his assigned domain & Risk Management
• Adhere to statutory and regulatory norms
• Ensure defined procedures / processes are followed to maintain compliant sales
• Ensure acceptable Turn-Around -Times (TAT) for channel as per agreement
• Ensure reduction in customer complaints
• Responsible for adhering to the compliant management process as agreed between the partnership.
• Responsible for understanding compliant trends and executing plan to bring them down.
• Monthly governance with the bank
• Responsible for Protection budgets for the channel. Ensure achievement of term and rider share in line with the approved budget for the year
• Driving profitable product mix in line with the plan for the year
• Responsible for growing the annuity and pension share for the channel basis the current market opportunity.