StockDaddy - Key Accounts Manager/Client Success Manager

Overview : As a Key Accounts Manager, you will play a pivotal role in managing the daily operations and sales activities of 5-6 franchise centers. You will work closely with franchise partners to ensure smooth operations, drive sales growth, and maintain high standards of customer service. Responsibilities : 1. Operations Management : - Oversee the day-to-day operations of assigned franchise centers. - Implement and enforce operational procedures and policies. - Monitor inventory levels and ensure timely replenishment. - Coordinate with the central team for logistical support and resources. 2. Sales and Business Development : - Develop and implement sales strategies to achieve revenue targets. - Conduct market research to identify potential opportunities for business growth. - Build strong relationships with key accounts and negotiate contracts. - Provide sales training and support to franchise staff to enhance performance. 3. Customer Service Excellence : - Ensure a high level of customer satisfaction by addressing queries and resolving issues promptly. - Monitor customer feedback and implement improvements as necessary. - Maintain a customer-centric approach in all interactions. 4. Reporting and Analysis : - Generate regular reports on sales performance, operational metrics, and customer feedback. - Analyze data to identify trends, opportunities, and areas for improvement. - Provide actionable insights to management for decision-making. 5. Team Collaboration : - Collaborate with cross-functional teams including marketing, finance, and HR to achieve business objectives. - Foster a collaborative and positive work environment within the franchise centers. Qualifications : - Bachelor's degree in Business Administration, Sales, Marketing, or a related field. - Min. 2 Years experience in key accounts management or operations, and sales, preferably in a franchise or retail environment. - Strong leadership skills with the ability to motivate and inspire teams. - Excellent communication, negotiation, and problem-solving abilities. - Proficiency in Microsoft Office and CRM software. - Ability to multitask, prioritize, and meet deadlines in a fast-paced environment. - Proficient in Advanced data analysis on MS Excel, Power BI & SQL Benefits : - Competitive salary package - Professional development opportunities - Positive and inclusive work culture (ref:updazz.com)