Workday Support Admin

Job Description

*This role may involve working across different regions and require flexibility to work varied shift timings as necessary.

As an HRIS Support Admin, you will be the primary technical expert for Workday HCM modules, providing essential support to ensure the system operates seamlessly. This role requires a hands-on approach, strong problem-solving skills, and the ability to work collaboratively with various stakeholders to resolve complex issues and improve system processes. You will be responsible for entering Workday data on behalf of HR, making data changes or corrections, maintaining supervisory organizations, and handling HR-related inquiries and tickets.

Key Responsibilities:

• Provide technical support for Workday HCM modules, ensuring system issues reported by end-users are investigated and resolved promptly.
• Assist with bi-annual system upgrades, testing, and analyzing new features to ensure a smooth transition.
• Develop and maintain documentation, including system configurations, processes, and procedures.
• Enter HR data into Workday and maintain accurate and up-to-date information.
• Make data changes or corrections as required.
• Maintain supervisory organizations within Workday.
• Answer tickets from HR regarding Workday issues and provide timely resolutions.
• Gather requirements for system enhancements and translate them into effective Workday configurations.
• Identify test scenarios, develop test scripts, and provide key support in User Acceptance Testing (UAT) to ensure system accuracy and functionality.
• Serve as the subject matter expert for Workday, researching and assessing technology needs, identifying system/process improvements, and delivering technological solutions that support operational excellence.
• Contribute to system strategy, security, and governance, ensuring compliance and data security best practices.

Must Haves:

• 2+ years of experience as a Workday Admin.
• Experience with the following modules: HCM, reporting, talent, absence, benefits, and compensation.
• Experience providing technical support for enterprise applications.
• Strong problem-solving and troubleshooting abilities.
• Excellent prioritization and time management skills, with the ability to provide timely follow-up and resolution.
• Self-sufficient and problem solver.
• Comfortable working in a global company.

Nice to Have:

• Experience with EIB/Mass upload.
• Workday Pro Certification.

We need to see:

• Demonstrated ability to collaborate effectively with internal stakeholders to understand and translate business requirements into Workday configurations.
• Proven experience in identifying test scenarios, developing test scripts, and supporting UAT to ensure system accuracy and functionality.

Day-to-Day Responsibilities:

• Enter and maintain HR data in Workday on behalf of HR.
• Perform data changes or corrections as needed.
• Maintain supervisory organizations in Workday.
• Respond to HR tickets related to Workday and provide timely resolutions.
• Gather and analyze requirements for Workday system enhancements.
• Develop and maintain system documentation.
• Assist with system upgrades and new feature testing.
• Ensure compliance with data security and governance best practices.
• Serve as a technical resource and subject matter expert for Workday within the organization.

#Ll-JA3
#Ll-Remote

About Media.Monks

Media.Monks is the purely digital, unitary operating brand of S4Capital plc that connects 7,600+ digital natives across one global team. We are united by a mission to shift industries forward and pave the path towards ambitious outcomes so our clients and our people can realize their full potential for growth. Joining Media.Monks means becoming part of a highly ambitious collective of some of the most gifted, focused, joyful talent from all over the world, with the goal to change the industry for good.

Our unified model combines solutions in media, data, social, platforms, studio, experience, brand and technology services to help our clients continuously reinvent themselves throughout increasingly rapid cycles of disruption. Our efforts to shape culture, build innovative technologies and unlock the future of growth have earned recognition from numerous esteemed panels: we maintain a constant presence on Adweek’s Fastest Growing lists (2019-23), regular recognition at Cannes Lions, and continual inclusion in AdExchanger’s Programmatic Power Players (2020-24). In addition, we’ve received the honor of being Adweek’s first AI Agency of the year (2023), the title of Webby Production Company of the Year (2021-24), a record number of FWAs, and have earned a spot on Newsweek’s Top 100 Global Most Loved Workplaces 2023. Together, these achievements solidify our experience in digital innovation, excellence in craft, and commitment to personal growth.

We are an equal-opportunity employer committed to building a respectful and empowering work environment for all people to freely express themselves amongst colleagues who embrace diversity in all respects. Including fresh voices and unique points of view in all aspects of our business not only creates an environment where we can all grow and thrive but also increases our potential to produce work that better represents—and resonates with—the world around us. 

While we continue to grow our teams, please be mindful of fraudulent job postings and recruiting activities that may use our company name and information. Please be mindful to protect your personal information, especially your national identification number, and bank account information during a recruiting process. While Media.Monks may reach out to potential candidates via LinkedIn, we will always ask applicants to apply through our website ( and will never ask for payment or bank account information during the recruitment process.

• Responsible for resourcing and implementing security controls for your teams processes and systems
• Responsible that all your personnel apply information security in accordance with the established information security policy