About Us
We are SVKM’s NMIMS Centre for Distance and Online Education (NCDOE) - India’s Premier Institution for with core focus on Distance & Online learning. Visit us at for more information.
Job Title Associate Student Counsel
Reports to Territory Manager
Job Purpose
This role is involved in the pre-sales process & provides administrative support to AEP’s. This incumbent will assist sales teams to be more effective, implement and execute key business strategies.
Key Responsibilities
AEP Coordination & Sales Management
- Counsel Students for programs offered by the institution
- Act as the first point of contact for all Authorized Enrolment Partners (AEP’s)
- Educate AEP’s about the product portfolio and services.
- Auditing the process of AEP’s, including assessing call quality by AEP’s
- Coordinating with the AEP and students for all admission related documentation and queries
- Conducting training sessions for AEP counsellors at regular intervals
- Resolving all critical student cases and center cases reported from various department
- Assists AEP resources to sell to manage leads.
- Stay updated on institutional policies, academic regulations, and compliance requirements to ensure students are well-informed.
Lead Management
- Allocate leads to AEP's as per the agreed grid with the TM and AM
- Ensure service levels are met at all times, both internally and externally
- Ensuring AEPs are maintaining a TAT (Turn Around Time) of 20 minutes.
- Manage walk-ins & counsel leads at the Learning Center
MIS & Reports
- Managing and analyzing data in SFDC (Salesforce.com) for all leads and customer accounts
- Track lead queries, follow up with AEPs to resolve & maintain MIS
Stakeholder Collaboration
- work closely with other departments and stakeholders within the NCDOE to provide comprehensive support to AEPs
Key Interactions
Internal Stakeholders External Stakeholders
HODs at NCDOE AEP’s
University Functions Students/ Parents
Dimensions
- Individual contributor role.
Requirements- Skills & Competencies
- Assertive , Good written and verbal communication
- Analytical abilities & preferred to have hands-on experience on a CRM.
- Ability to multi-task and deliver against a number of priorities
- Proficient in Microsoft Office packages
- Active listening & conflict management
- Advantageous to have knowledge of the local language
- High emotional intelligence abilities
Requirements- Education & Work Experience
- Graduate or PG/MBA
- Relevant experience of at least 3 years of work experience in Sales/Sales support, preferably from Education/ Training, BFSI, Real estate, Telecom, Retail or consumer goods & services, new age industries.
- Work Exposure to Distance Education/Ed Tech sector will be added advantage.