Business Operations Associate

Key Responsibilities :

1. Address queries and concerns from customers and business partners in a timely manner, adhering to Turnaround Time standards for both response and resolution.
2. Provide support to the Sales and Distribution team in growth initiatives and projects by enabling the right platform configurations.
3. Provide support to the Finance team to monitor and close reconciliations with business partners.
4. Based on training provided by the company, manage configurations of the Servify platform to deliver the desired results to market partners.
5. Troubleshoot issues faced by partners, identifying the root cause and providing a resolution for the same within the desired timelines.
6. As part of the Business Operations team, learn the necessary skills to manage platform configurations across all our offerings.

Essential Requirements :

1. Minimum 2 - 5 years of experience in manning a customer support helpline (e-mail or voice), communicating with customers on areas of concern, and managing customer expectations.
2. Customer focused mindset and willingness to go the extra mile to deliver value for the customer and the organization.
3. Strong knowledge of advanced Excel functions, including all three types of lookup functions, text string modification such as MID, multiple IF statements, and using TRUE/FALSE logic to identify exceptions in Excel without macros.
4. Good communication skills are a must. Candidates must be able to write e-mails in clear and precise English.
5. Candidates must be familiar with the basic principles of GST, including what is an input tax credit and how customers are invoiced under the GST regime.