Conduct Risk Manager

Job Title: –Conduct Risk Manager

Location: – Delhi

About Tide

At Tide, we are building a finance & admin platform designed to save small businesses time and money. We provide our members with business accounts and related banking services, but also a comprehensive set of connected administrative solutions from invoicing to accounting.

Launched in 2017, Tide is now the leading business financial platform in the UK with 575,000 SME members (10% market share) and more than 250,000 SMEs in India. Headquartered in London, Tide has over 1,600 Tideans across the UK, Bulgaria, India, Serbia, Romania, Ukraine and Germany. 

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

About the team

As a Conduct Risk Manager you’ll have the rare opportunity to: 

• Work across the whole business, including with senior stakeholders, on a wide variety of interesting projects and tasks. 
• Be part of a small and growing Compliance team where the team dynamic is friendly, ambitious and supportive – and where each person in the team has a real impact. As part of our team, your opinions will carry real weight across the organisation.
• Support Tide business and ensure alignment and consistency in how we manage conduct risk across as per the country regulatory requirement & as per Tide’s global Standards. 
• Be part of the second line of defence as a trusted advisor who provides an independent perspective.
• Be central to ensuring that Tide delivers on one of its three core values: member-first.
• Completing risk assessments on new products and services from a conduct risk perspective to support go/no go decisions.
• Analysing the results of conduct risk data to measure customer outcomes and identify conduct risks, trends and issues.
• Providing expert advice and challenge to the business on new projects from a regulatory/customer-first perspective. 
• Providing training to the business on conduct risk, including supporting the roll out of a global conduct risk approach.
• Supporting other important work such as board and committee reporting, conducting regulatory research and interpreting new regulations and developing conduct risk policies, Customer grievances policies and strategies.

About the role

• You understand and can interpret the meaning behind financial services regulations (especially where relevant to conduct risk).
• You’re comfortable working with senior stakeholders and challenging them in the right way where necessary. This requires a level of confidence, strong principles, good communication skills and good soft skills.
• Proven experience in risk management or Nodal officer roles within financial services industry or payments industry or banks, with a strong understanding of regulatory guidelines & fintech products and market dynamics.
• Thorough knowledge of regulatory requirements related to Customer Protection, Ombudsmen, Dark Patterns,etc and risk management frameworks applicable to Fintech companies in India.
• Strong analytical and problem-solving skills, with the ability to identify, assess, and mitigate various types of risks, including compliance, market, credit, liquidity, operational, and conduct risks.
• Excellent written and verbal communication and interpersonal skills, with the ability to effectively convey complex risk concepts to both technical and non-technical stakeholders.
• Proven team members skills, with the ability to build and work within a high-performing risk management team, fostering collaboration, and driving organisational change.
• Strong organisational and time management skills, with the ability to manage multiple priorities and meet deadlines under pressure.
• Professional certifications such as FRM, CAMS, JAIIB, CAIIB, are highly preferred.

What we are looking for 

As a Conduct Risk and Compliance Manager you’ll have the rare opportunity to: 

• Work across the whole business, including with senior stakeholders, on a wide variety of interesting projects and tasks. 
• Be part of a small and growing Compliance team where the team dynamic is friendly, ambitious and supportive – and where each person in the team has a real impact. As part of our team, your opinions will carry real weight across the organisation.
• Support Tide business and ensure alignment and consistency in how we manage conduct risk across as per the country regulatory requirement & as per Tide’s global Standards. 
• Be part of the second line of defence as a trusted advisor who provides an independent perspective.
• Be central to ensuring that Tide delivers on one of its three core values: member-first.
• Completing risk assessments on new products and services from a conduct risk perspective to support go/no go decisions.
• Analysing the results of conduct risk data to measure customer outcomes and identify conduct risks, trends and issues.
• Providing expert advice and challenge to the business on new projects from a regulatory/customer-first perspective. 

What you’ll get in return: 

• Competitive salary
• Self & Family Health Insurance
• Term & Life Insurance
• OPD benefits
• Mental wellbeing platform Plumm
• Learning & Development budget
• WFH setup allowance
• 15 days of Privilege leaves
• 12 days of Casual leaves
• 12 days of Sick leaves
• 3 paid day-offs for volunteering or L&D activities

Tide is a place for everyone

At Tide, we believe that we can only succeed if we let our differences enrich our culture. Our Tideans come from a variety of backgrounds and experience levels. We consider everyone irrespective of their ethnicity, religion, sexual orientation, gender identity, family or parental status, national origin, veteran, neurodiversity status or disability status. We celebrate diversity in our workforce as a cornerstone of our success. Our commitment to a broad spectrum of ideas and backgrounds is what enables us to build products that resonate with our members’ diverse needs and lives. 

We are One Team and foster a transparent and inclusive environment, where everyone’s voice is heard.

Tide is rapidly growing, expanding into new markets and always looking for passionate and driven people. Join us in our mission to empower small businesses and help them save time and money.   

This role is based out of Delhi office and required to be at workplace.

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