Deputy Manager Operations

About Us:

NOTO healthy ice cream is a disruptive D2C healthy dessert brand focused on ADDRESSING key gaps in guilt-free indulgence. India has a large sweet tooth; however, consumers are moving towards permissible indulgences' and wish to strike a balance between health and desserts, especially after COVID-19.

NOTO was launched in 2019 with a vision to provide customers with healthy, low-calorie desserts which can be binged on while ensuring zero compromises on the taste and texture of the dessert. Presently, NOTO's product range includes ice creams and popsicle's in a variety of global as well as Indian flavours.

Website : Check us at to glance through our catalogue of products

Our Locations : Head Office: Sion |Factory: Turbhe – Navi Mumbai |

Delivering at cities Mumbai, Pune, Delhi, Bangalore, Mangalore, Chennai, Hyderabad

Designation : Senior Assistant Manager Operations

Work Location : Required to travel across the Country and reporting to HO Sion.

What are we broadly expecting :-

Managing Operations across all territories, wherein travel would be critical and essential part of this role. Reporting into country manager operations and founders.

Responsible for driving performance from city level operations team.

Conducting audits at company and 3rd party locations, combination of both stores and warehouses.

Managing a team of 7-10 reporting directly, coordinating with Supply Chain Management team to ensures to adequate stock availability.

Overseeing the daily operations of a business segment, department, dark store or stand-alone retail location.

Ensure strategic goals are met by setting operational policies, creating and maintaining

budgets, managing employees, and more. Ultimately, responsible for ensuring individual

departments, segments, or stores are effective in achieving their goals.

Job Role and KRA :-

1) Responsible for new outlet scouting & set up ops team

2) Responsible for overseeing and Managing the Central Operations team at HO

3) Overlook the process of getting required licenses for new outlets

4) New staff induction & weekly review with outlet team

5) Ensure 100% adherence to SOP and compliance at all the all city outlets

6) Review the customer feedbacks

7) Ensure review of processes and SOP’s to bring in better efficiencies of operation

8) Drive the required change through surprise audits and personal visits

9) Work closely with RM, AM and DAM to achieve expected results

10) Should have decent knowledge of Inventory Management and should be able to manage online order inventory11) Capable of fulfilling PO’s from quick commerce

12) Drive new initiatives & improvement through various motivating incentive plans

13) Develop strategic plans for optimized productivity

14) Should be highly data driven and able to conclude strong insights and analytical reports

15) Recruit, onboard, and train high-performing employees to achieve data analysis, sales, profitability, market share, and business plan objectives

16) Delegate responsibilities to the employees to perform them while enforcing all policies, procedures, standards, specifications, guidelines, training programs, and cultural values

17) Resolve internal staff conflicts efficiently and to the mutual benefit of those involved

18) Plan, coordinate and direct business operations to ensure the achievement of company revenue goals and documentation of expenses

19) Provide feedback and make recommendations that increase the success of marketing efforts and the effectiveness of current marketing strategies at reaching target markets.

20) Develop, implement, and maintain budgetary and resource allocation plans

Skills and Preferred Qualifications and Experience :-

1) Bachelor’s degree in business management or related field

2) Must have background in hospitality / QSR

3) Proven experience in a managerial role

4) Having strong Data analytical Skills

5) Experience of Managing Operations of Cluster / multiple of stores

6) Proved experience of Managing Hubs / Warehouse

7) Total experience 5 – 6 yrs in operations management

8) Preferred candidates who are open to travel 20-25 days a month, with 1 week stationed in Mumbai every month.

9) Having previous Sales Experience will be an extra add on

10) Accountable for managing P&L