Director of Operations

Job Title: DIRECTOR OPERATIONS

About The Company :

We are hiring on behalf of our Client which is a Modern Business Hotel Brand- part of a leading International Hotel Chain.

About The Role:

Director of Operations will oversee and direct all aspects of the hotel operational departments which includes, Front Office, Food & Beverage, Kitchen, Housekeeping, Engineering, Security, Fitness Centre and other relevant operating departments . This role ensures that these departments are well run by focusing on maximizing revenues and profits, minimizing operating costs, implementing and following up on service standards and team members’ trainings. Also ensures the highest levels of customer satisfaction.

DUTIES & RESPONSIBILITIES

Note: Our client is a proponent of extensive opportunities for females in the workplace, thus experienced female Candidates are highly encouraged to apply for this role.

• Support the overall strategic management of the hotel by establishing effective working relationships with senior colleagues, in particular, the GM, DOSM, DOF & DHR.
• In-charge of Front Office, Housekeeping, Security, Engineering, Food and Beverage, Kitchen and Recreation as well as Food Safety.
• Actively participate in the key management issues in the property (Capital projects, refurbishment, training, customer service).
• Train and implement Brand standards and related departmental regulations.
• Conduct routine inspections of all areas of the hotel to ensure that the hotel’s hardware and software are in optimum condition.
• Make a detailed and reasonable cost control plan to control operating costs of each department to maximize operating profit without compromising Brand standards, safety procedures and guest experience.
• Analyze costs on a monthly basis and prepare action plans for cost per occupied room, food cost, beverage costs, payroll including overtime and other expenses such as for out-sourced labor or services.
• Manage all direct reports professionally, encouraging good teamwork and operations.
• Make or approve appropriate annual / quarterly / monthly budgets, targets and work plans for each direct report
• Conduct regular Operations meetings including all direct reports.
• Supervise team members’ performance and grooming daily.
• Ensure that duty rosters are based on the needs of the hotel and are compliant with labor laws.
• Ensure that hotel and direct reports achieve all key targets including but not limited to revenue, profit, turnover, etc.
• Work with the Excom members to ensure that all aspects of F&B is operating cost effectively (menu presentations / menu / pricing / promotions and ongoing activities).
• Assist the Sales & Marketing team for an efficient and competitive strategy and pricing.
• Supervise and head all hotel activities, such as celebrations, decorations, communication and coordination with conference organizers, etc.
• Evaluate competitors’ products and price policies twice a year.
• Ensure that VIP guests receive the care and service they deserve every day.
• Adhere to the hotel’s security and emergency policies and procedures.
• Assist the General Manager in all activities and functions related to the daily operations of the hotel.
• Complete relevant tasks assigned by the General Manager.
• Acting deputy in the General Manager’s absence.
• Carry out any other reasonable duties and responsibilities as assigned.

• Ideal Candidate:
• IHM/Bachelor's degree in Hospitality Management or a related field.
• Successful Completion of a reputed MT Program would be an advantage.
• Minimum of 15-18 years of experience in Five Star Hotels.
• At least Three years as Director F&B/ Director Rooms in Large Inventory DELUXE Hotel.
• Excellent communication, leadership, and team management skills
• Ability to work effectively under pressure and deliver results in a fast-paced environment.
• Strong commercial acumen.
• Resourceful, creative and able to maintain flexibility.
• Experience in F&B and Rooms Management preferred.