Jira Lead - Administration & Configuration

Key Responsibilities:- JIRA Administration: Oversee the configuration, customization, and maintenance of JIRA projects, workflows, fields, screens, and permissions.- Process Optimization: Collaborate with stakeholders to understand requirements and implement best practices to optimize JIRA workflows and processes.- Training and Support: Provide guidance and training to team members on JIRA best practices, usage, and troubleshooting.- Integration Management: Manage integrations between JIRA and other tools in our tech stack, such as Confluence, Bitbucket, and Jenkins.- Reporting and Analytics: Develop and maintain JIRA dashboards and reports to provide insights into project progress, team performance, and key metrics.- Governance and Compliance: Ensure adherence to governance policies, security standards, and compliance requirements within the JIRA environment.- Continuous Improvement: Proactively identify opportunities for improvement and lead initiatives to enhance the effectiveness and efficiency of JIRA usage.- Vendor Management: Liaise with Atlassian support and other third-party vendors as needed to troubleshoot issues and implement solutions.- Team Collaboration: Work closely with cross-functional teams including developers, QA engineers, product managers, and scrum masters to align JIRA usage with Agile principles and project goals.- Documentation: Maintain comprehensive documentation of JIRA configurations, processes, and procedures. Qualifications:- Bachelor's degree in Computer Science, Information Technology, or related field.- Minimum 3-5 years of experience in JIRA administration and configuration.- Proficiency in administering Atlassian tools such as JIRA, Confluence, and Bitbucket.- Strong understanding of Agile methodologies and experience working in Agile environments.- Excellent communication and interpersonal skills with the ability to effectively collaborate with diverse teams.- Proven ability to analyze complex problems, propose solutions, and drive initiatives to completion.- Experience with scripting languages (e.g., Groovy, Python) for automation and customization is a plus.- Atlassian certification (e.g., JIRA Administrator) is desirable. (ref:hirist.tech)