Lead - Ed-Tech Operations & Student Support

Location: Bangalore, India.

Job Type: Full-Time

Role Overview:

You will oversee and coordinate various aspects of our Ed-Tech programs targeting healthcare technology and allied health training. This role requires a dynamic leader who can manage both internal processes and customer-facing operations effectively, ensuring optimal learning outcomes and high customer satisfaction across our online education platforms.

Key Responsibilities:

Program Coordination and Management: Streamline and manage the enrollment process for various courses across the GCC and India region. Engage business and HR heads for nominations, followed by a comprehensive shortlisting and enrollment procedure.

Logistics and Administration: Handle invoicing, issuance of login IDs, coordinate onboarding processes, and organize virtual and physical events like induction meetings, weekly classes, and graduation ceremonies.

Learning and Development Oversight: Ensure active participation of students in capstone projects, facilitate mentorship meetings, and monitor project progress. Oversee capstone project presentations and scoring.

Partnership Management: Manage collaborations with universities, industry experts, and healthcare facilities. Design training outcomes and create standard operating procedures (SOPs) for seamless transitions between academic learning and clinical training.

Accreditation and Compliance: Secure and manage accreditation partners to enhance course validation and market relevance.

Financial Management: Oversee the profit & loss of technology courses at the product and batch level, demonstrating financial acumen and strategic management.

Technology and Process Optimization: Lead initiatives in tech optimization, including the application of cost-effective solutions, integration of AI tools, and assessment of learning management systems to improve efficiency and reduce costs.

Customer Support and Satisfaction: Manage customer queries, complaints, and support tickets within the set Service Level Agreements (SLA). Develop strategies to enhance customer service, maintain high service standards, and manage customer interaction across various channels.

Expectations:

Proven Experience: At least 5 years of experience in program management within the Ed-Tech sector, preferably in healthcare education.

Strong Leadership: Ability to manage and inspire a team, with a track record of enhancing team performance and achieving significant learning outcomes.

Customer-Centric Approach: Strong focus on customer satisfaction and the ability to manage customer service effectively.

Technical Proficiency: Comfortable using modern educational technologies and platforms, including Salesforce, Zoho One, Google Dialogflow, and various LMS systems.

Analytical Skills: Ability to analyze data, understand market trends, and apply insights to business strategies.

Communication Skills: Excellent communication and interpersonal skills to interact with students, faculty, and industry partners.

Educational Background: Preferably a Master’s degree in Business Administration, Education, Healthcare, or related fields.

Our Story:

Aster DM Healthcare Limited is amongst one of the largest private healthcare service providers operating in GCC and an emerging healthcare player in India. With an emphasis on clinical excellence, we are one of the few entities in the world with a strong presence across healthcare through our 29 hospitals, 120 clinics and over 371 pharmacies in 7 countries including India. Our core strength lies in our 25,000 plus dedicated employees spread across the globe. We strive to create an environment where we share ideas, support each other & celebrate our success.