Learning Administrator

GP Strategies Corporation is one of the world's leading talent transformation providers. By delivering award-winning learning and development solutions, we help organizations transform through their people and achieve meaningful change. GP Strategies has delivered our innovative consulting, learning services, and talent technology solutions to over 6,000 organizations globally.

From our global experience working across thousands of projects and initiatives over the past 55 years, we've learned that relationships, business, work, innovation, strategy, and transformation are all about people. And, to put it simply, GP Strategies is about our people - an extensive global network of learning experts. Additional information can be found at www.gpstrategies.com.

Job Summary:

As a Learning Administrator you will be required to provide bespoke support to Senior Events / Programmes. These Events / Programmes will be run remotely or in person and are normally attended by Middle to Senior Executives.
You will be working closely with the stakeholders, Deployment Managers or Learning Leads from both within GP (and the relevant Client) and will be responsible for delivering all Administrative and Operational aspects of the Event / Programme.

Reporting to: Learning Administration Team Leader/Senior Learning Administrator

Essential Duties and Responsibilities:

For ILT Events

To lead and own all aspects of the Class Scheduling / Event organising logistics.

Set up courses using appropriate internal LRM / Learning Management System and database, in line with standard operating procedures.

Confirm registrations and monitor cancellations with venues and trainers and ensure that the Learning Management System training records accurately reflect course attendance.

Work towards deadlines stipulated by the client in order to deliver the program objectives.

Work with the customer to obtain commitment of internal trainers and any additional resources that may be supporting the course delivery e.g. IT/Technical set ups.

To manage learner queries, coordinate escalations in accordance with Service Level Agreements and to make suggestions of improvements, where necessary.

Liaise with internal and external vendors to arrange conference centres, hotels, trainers, print suppliers, catering and equipment.

Schedule and administer enrolments including, monitoring participation numbers, to ensure minimum delegate numbers are achieved, and highlighting low enrolments to appropriate point of contact.

Book accommodation for facilitators and participants, if required.

To raise and issue documents relating to Service Requests and Visa Letters etc. where required.

Distribution and collation of Learner pre-course materials.

Provide OnSite support to events as required and be OnSite on Client premises at least 2 days a week.

Support the distribution, collection and reporting of Learner Evaluation data or Post Class analysis.

Ensure all Learning records are updated in accordance with local procedures.

Support in producing essential reports on agreed dates, outlining the essential data needed as requested by the client.

For vILT Events

All applicable aspects outlined in ILT Events plus - 

Support and coordinate virtual classroom set up with stakeholders.

Create and distribute Zoom / WEBEX links to all Learners, Trainers and Guests.

Provide virtual Support to the Stakeholder teams during online programme events by being a Moderator / Producer.

For Content Moderation (such as Degreed)

Conduct Programme Communications / Content audits, to identify gaps in the site content;

Create and implement content schedules for people to produce or update content;

Liaise with content writers to create and publish engaging content as part of the Tailored Learning Experience;

Proofread all Learner Communications and Content;

Escalating any Information pages to the appropriate Stakeholder Contact to make sure communications are up to date.

General aspects

Wherever possible you should provide value added services by making suggestions around continuous improvement.

To assist with SBU marketing activities as requested by the appropriate manager and to provide Subject Matter Expert (SME) support when necessary for identified business development opportunities.

To participate in the staff development programme and within the agreed individual staff development plan.

To ensure that the Equality and Diversity, Health and Safety and Quality Operating Policies and Procedures are adhered to within your area of responsibility and that any non-compliance is reported to your Manager.

To ensure that the Corporate Values of the Company are actively promoted and implemented at all times.

To support a culture that promotes teamwork and discourages divisiveness at all organisational levels.

To act in accordance with your confidentiality agreement with the company at all times.

To communicate with internal and external agencies, staff, customers, management and peers in a manner appropriate to your position at all times.

To make decisions and implement actions, involving customers, employees, suppliers, partners and peers, which are in accordance with the values of the Company.

This job description is an outline of the main duties and responsibilities of the designated role but other duties may be assigned from time to time as the situation requires.

Essential Requirements

Proven experience of working within a Training Co-ordination / Learning Administration role within a remote working environment

Use of Learning Management Systems from an perspective and a vILT environment as a Moderator / Producer

Excellent organizational, planning and controlling skills

Proven ability to work well under pressure and within demanding timescales

Networking skills and the ability to be able to converse confidently with Senior Stakeholders / Learners

Proven teamwork experience and effective communication skills

Well presented

Desirable Requirements

Professional qualification/Degree

Advanced Software skills including the use of tools such as Peergrade, Interpid, SLIDO or SpotMe

Other language skills

Good understanding of Project Management methodology or the Six Sigma framework

With more than 4000 employees in over 30 countries, diversity at GP Strategies is second nature! Beyond our locations, our culture focuses on performance and revolves around respect, fairness, and working collaboratively to achieve our goals. We support our People, no matter who they are or where they are from, because we all have valuable and unique perspectives and approaches. That's how great ideas are born, which enable us to work smarter.

GP Strategies is committed and proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth and related conditions, sexual orientation, and gender identity), national origin, age, veteran status, disability, or any other federally protected class.

#LI-TP1