Operations Analyst I - CAS - Urgent Role

We are searching for a resourceful Operations Analyst I - CAS to join our exceptional team at SVB Bank in Bangalore.
Growing your career as a Full Time Operations Analyst I - CAS is an incredible opportunity to develop exceptional skills.
If you are strong in persuasion, adaptability and have the right experience for the job, then apply for the position of Operations Analyst I - CAS at SVB Bank today!


BE PART OF A BANK LIKE NO OTHER. When you work with the world's most innovative companies, you know you're making a difference.
Our clients are the game changers, leaders and investors who fuel the global innovation economy. They're the businesses behind the next medical breakthroughs. And the visionaries whose new technologies could transform the way people live and work.
They come to SVB for our expertise, deep network and nearly forty years of experience in the industries we serve, and to partner with diverse teams of passionate, enterprising SVBers, dedicated to an inclusive approach to helping them grow and succeed at every stage of their business.
Join us at SVB and be part of bringing our clients' world-changing ideas to life. At SVB, we have the opportunity to grow and collectively make an impact by supporting the innovative clients and communities SVB serves. We pride ourselves in having both a diverse client roster and an equally diverse and inclusive organization. And we work diligently to encourage all with different ways of thinking, different ways of working, and especially those traditionally underrepresented in technology and financial services, to apply.Job Description: Make Next Happen Now. For more than 30 years, Silicon Valley Bank (SVB) has helped innovative companies and their investors move bold ideas forward, fast. SVB provides targeted financial services and expertise through its offices in innovation centers across the world. With commercial, international and private banking services, SVB helps address the unique needs of innovators. Join theSVB team and help bring our clients' world-changing ideas to life.
SVB is seeking an Operations Analyst to perform KYC 1st LOD, Onboarding, Quality control and ongoing maintenance of all commercial client information files (CIFs), deposit products, online banking & cash management services function for all clients onboarded within the bank. This team will be based out of its Bangalore GDC
Essential Functions

• Performing validation and/or quality control checks for all accounts onboarded in the bank in line with the global KYC standards across jurisdictions

• Communicate effectively with various cross-functional business team partners and bank clients. You will serve at the forefront of our client's experience and ensure all information is accurate before onboarding the client.
• Research and reach out to your colleagues if any critical information is missing to comply with regulatory requirements. Setting expectations and delivering consistent follow up to ensure completion of the application is a critical deliverable in this role.
• Utilize your organization skills to track response and follow through with case resolution and use problem-solving skills to handle issues with diplomacy, tact and efficiency.
• Play a major role in mitigating firm and client risk as a result, you will use effective research skills while managing the client experience and internal partner expectations.
• Share joint accountability with one's direct manager for goal development, training initiatives, and partner feedback.

Knowledge

• Excellent oral and written communication skills
• Maintenance of CIF records and performing end to end KYC & Onboarding/QC checks.
• Providing operational support to clients & business partners consistent with bank policy & procedures
• Good understanding of the standard AML/KYC practices followed globally
• Solid understanding of Bank products, regulations, department processes & procedures

Skills

• Thoroughly understand & exhibit intelligent use of various system tools and procedures.
• Proactively highlight threats & compliance issues to the management in a timely manner.
• Successfully meet tight SLAs as required by the operational management requirements.
• Provide operational support to clients & business partners consistent with bank's policies & procedures.

Competencies

• Work with willingness to learn, adapt & show flexibility with support hours & coverage.
• Detail-oriented with a keen eye for accurate quality of work.

Education and Experience

• Candidates who are passionate about banking Operations, KYC, Onboarding, QC & willing to work in the US Shift.
• Experienced with Risk based approach for KYC refresh, remediation & periodic review processes will be a value add.
• At least 2-3 year of prior work experience within Onboarding, Quality control or KYC - Know Your Customer process at any bank (Preferably at SVB).
• Setting client expectations, identifying risk & following through with our internal partners are critical for this role.
• Proficiency in MS products (CRM, Outlook), database apps, workflow platforms &/or analytics tools, is a plus.
• Knowledge of bank, compliance or investment terminology or products is preferred.
• Excellent verbal and written communication skills with the ability to succinctly convey an issue and resulting outcome to clients and internal business partners is key.
• Have a strong ability to multi-task and handle multiple requirements from internal stakeholders effectively.
• Ability to work in a structured, high volume, time-sensitive and high-risk environment.
• Have a solid functional overview of various teams, processes & stakeholders from connected departments.
• Be able to independently solve/support requirements across all connected teams.
• Highly adaptable and resilient, must be open to new ideas and willing to support fluid workflows.
• Manage time effectively while driving the above responsibilities diligently.

© 2023 SVB Financial Group. All rights reserved. SVB, SVB FINANCIAL GROUP, SILICON VALLEY BANK, MAKE NEXT HAPPEN NOW and the chevron device are trademarks of SVB Financial Group, used under license. Silicon Valley Bank is a member of the FDIC and the Federal Reserve System. Silicon Valley Bank is the California bank subsidiary of SVB Financial Group (Nasdaq: ).
Equal Employment Opportunity
Silicon Valley Bank is an equal opportunity employer and is dedicated to expanding its commitments and investments to create a more diverse, equitable and inclusive company culture and innovation ecosystem. We are strongly committed to the values and policy of equal employment opportunity across our employment practices.
Silicon Valley Bank UK Limited is registered in England and Wales at Alphabeta, 14-18 Finsbury Square, London EC2A 1BR, UK (Company Number 12546585). Silicon Valley Bank UK Limited is authorised by the Prudential Regulation Authority and regulated by the Financial Conduct Authority and Prudential Regulation Authority (Firm Reference Number 543146). Details about the extent of our regulation by the Prudential Regulation Authority are available from us on request.

Benefits of working as a Operations Analyst I - CAS in Bangalore:

● Learning opportunities
● Company offers career progression opportunities
● Attractive package