Operations Assistant

About the Opportunity:

Role: Visa Operation

Level: Senior Executive

Reporting To: Senior Manager - Corporate Channel

Location: Mumbai/Bangalore

About the Function:

MyBiz, a corporate travel management platform by MakeMyTrip provides a customizable, real time self-booking system which seamlessly integrates into a company's structure to deliver convenience, transparency, savings and the power of choice. Over last 5 years, they have onboarded 50000+ prominent corporates like Vedanta, P&G, Zomato, Bajaj Finance, Escorts, Netflix, Byjus and Blackberry etc. which are availing the benefits of our seamless platform, along with significant savings.

About the role:

• This position will be integral to enhancing the corporate visa requirement.
• Responsibilities will include driving business and tourist visa, managing escalation and Customer Satisfaction (CSAT) for the business line.
• Proficiency in analyzing all country visa requirements pan India.

What will you be doing:

• Manage the end-to-end visa application process for clients, including preparing and submitting visa applications, coordinating with external agencies, and tracking the status of applications.
• Provide guidance and support to clients and team members on visa requirements, processes, and documentation.
• Stay up to date on changes to immigration laws and regulations and ensure compliance with all relevant requirements.
• Collaborate with internal stakeholders, such as HR, accounts, and vendors, to gather necessary information and documentation for visa applications.
• Maintain accurate records of visa applications and approvals, ensuring data integrity and confidentiality.
• Act as the primary point of contact for visa-related inquiries for corporates and external partners.
• Develop and implement policies and procedures to streamline the visa application process and improve efficiency.
• Prepare regular reports on visa application status, trends, and metrics for management review.

Interaction Points:

• Collaborate with cross-functional teams including corporate clients, Product, post sales, Finance, Tech and as well as various business units.

Qualification & Experience:

• Experience in visa or immigration services, preferably in a corporate environment.
• Experience in working with corporate travel companies.
• In-depth knowledge of visa categories, processes, and requirements for various countries.
• Experience working in fast-paced environments.
• At least 6-8 years of relevant experience.
• Graduate from a reputed college.

Key Success Factors for the Role:

• Ensuring smooth transitioning and successful delivery of assigned projects as per agreed timelines.
• Evaluating the performance of the delivered projects on the business and incorporating learnings for future planning.
• Beating the productivity targets set out by the business on process excellence.
• Timely project management and process implementation.
• Execution excellence -fast and accurate.