Operations Manager, DA/SysDevs

Job Description

Hi,
Are you eager to make a huge impact on Amazon's product testing operations? Are you an energetic person ready to work with Amazon’s latest technology stack, services/tools and improve the end user experience through effective test management and process improvements!?
Amazon’s Export and Expansion Org is looking for a dynamic and talented Operations Manager for managing Device Associates (DA) testing teams.
Key job responsibilities
As a DA Manager you will need to
Manage Device Associates (DA), Subject Matter Experts (SME) and will report to the Ops Manager.
Have the ability to mentor/coach DA’s, SMEs and ensure test case execution process is managed well.
Be the point of contact for the DAs, SMEs and QAEs for clarification queries/project execution/work allocation.
Manage daily floor operations, create reports, review operator/ DA performance on regular intervals and ensure productivity & quality deliverables are met.
Be responsible for performance management of all the DA’s & Auditor’s reporting to you.
Look at optimizations in the processes followed and bring about improvement in quality/ productivity.
About the team
The team works on improving the experience of customers by meticulously reviewing the products through a set of standard operating procedure. They are highly energetic individuals who looks to excel in their support towards company growth.
We are open to hiring candidates to work out of one of the following locations:
Chennai, TN, IND
- 2+ years of team management experience
- Knowledge of Windows desktop environment and use of Word, Excel, IE, Firefox etc.
- Experience in understanding performance metrics and developing them to measure progress against key performance indicators
- Experience serving as the point of contact for stakeholders
- Experience in quality assurance/testing/mobile industry/internet of things (IoT)
- Experience in People Management
- Experience using data to influence business decisions
- Experience managing project delivery