Salesforce Administrator

Third Bridge is a market-leading investment research firm. We provide integrated solutions for the world’s top investors and business leaders to help them make smarter and faster decisions. No other company in the world provides the same holistic investment offering: our superpower is the combination of human insights and unique investor-led content with a global expert network. We serve over 1,000 investment firms, offering clients 24/7 coverage through our team of 1,300+ employees located across nine offices.

Job Description

Salesforce is a key tool used within the business and, as a Technology team, we always aim to be at the forefront of providing the best support possible to our users. With that optic, we are looking for an experienced and energetic individual to join our support team as a salesforce & pardot support engineer. You will be based in our Mumbai office, reporting to the Head of Technology Success, Asia 

Responsibilities 

• Provide escalation support to Third Bridge users on technical issues relating to our Salesforce and Pardot implementations; ensure effective and timely resolution of relevant service issues
• Manage complex user problems while delivering an excellent experience
• Identify opportunities for structural improvements to our Salesforce and Pardot deployments, and assist in the implementation of these enhancements
• Support the development and help with the maintenance of Third Bridge’s relevant technical knowledge base for our Salesforce and Pardot systems 
• Define and describe overall technical best practices for Salesforce and Pardot at Third Bridge
• Ensure the maintenance (improvement) of critical documentation describing the relevant aspects of our Salesforce and Pardot implementations
• Actively communicate and always ensure key users/ other stakeholders are appropriately and systematically updated on relevant changes or issues 
• Help prepare and deliver Salesforce support technical training to other team members 

Qualifications

• Degree or equivalent relevant experience 
• Salesforce Administrator Certification
• Pardot Consultant Certification
• 2+ years previous experience with Salesforce & its technologies 
• Excellent communication skills in English
• Strong work ethic 
• Analytical
• Attention to detail
• Ability to priortise and escalate issues when needed 
• Support experience 
• Dedicated to continuous improvement 
• Familiarity with ITIL foundations and concepts

Additional Information

How will you be rewarded? 

• Salary: Competitive salary
• Vacation: 18 days PTO, 8 days fixed holiday, 1 day floating holiday, 8 days casual leaves, plus increased allowance with tenure.
• Learning: personal development allowance of INR 61,500 per year, which can be used for any learning programs you feel would be beneficial for you `
• Health and wellbeing: private medical insurance, a variety of health and wellbeing events to focus on mental health. Supplementary housing allowance
• Future and family: pension scheme and Vitality Private medical insurance
• Flexibility: work from anywhere for one month per year, 2 annual volunteer days, 2 personal days when life throws you a curveball, and 'Summer Fridays'
• Rewards: get points through our colleague-to-colleague recognition program to spend on hotels, gift cards, donations to charity, and more
• Social: weekly optional social gatherings, daily breakfast and snacks, social events
• ESG: CSR, Environment and Diversity & Inclusion (including Women at Third Bridge, Pride and Blkbridge)
• Frontline Innovation: your chance to share your ideas for improvement through Hackathons and other events

The successful candidate must, by the start of the employment, have permission to work in the country they are applying

We know that to be truly innovative, we need to have a diverse team around us. That is why Third Bridge is committed to creating an inclusive environment and is proud to be an equal opportunity employer. If you are not 100% sure if you are right for the role, please apply anyway and we will be happy to consider your application.