Senior Manager Network Administration

PRINCIPLE PURPOSE OF JOB

The primary focus of a Manager Network Administration is to evaluate and develop new voice and data network solutions, drive technology project delivery efforts, provide advanced technical support for all Datacenter LAN/WAN/voice components, as well as the LAN/WAN/voice components at Cotiviti sites, and provide technical mentoring to other team members. Senior Network Engineers develop and implement new solutions, improve existing solutions, and provide a path of escalation for complex or high-risk IT requests.

JOB RESPONSIBILITIES

• Documentation - Develop and champion documentation standards. Document all project work. Identify and close any gaps in the existing documentation of the infrastructure.

• Service Delivery - Manage the overall Network Services Team support response and communications for all outages. Available as needed for escalation of support incidents. Available for after hours on-call support. Organize and participate in after-hours maintenance. Keep IT management apprised of critical issues. Provide feedback and recommendations regarding service delivery improvements

• Technology Delivery - Assist team in the delivery of projects. Organize, drive, and track assigned IT projects. Complete tasks in a timely and quality fashion. Develop and champion implementation, quality control, and change control standards. Provide client or vendor facing support/representation/escalation

• Innovation - Identify and implement new technology needs. Research technical concepts and educate other team members as needed. Present research / proposed projects to IT management. Lead team in technology evaluations.

Competencies

Communicates With Impact: Presents information and ideas in a thoughtful and compelling manner. Is clear and concise in verbal and written communications. Shares information freely and speaks openly and honestly. Seeks to understand the perspectives of others.

Drives and Delivers Results: Sets clear priorities, takes action, stays focused, and overcomes barriers to deliver expected results.

Solves Problems and Makes Good Decisions: Evaluates critical information needed to understand problems, determine probable causes, and develop workable solutions. Accurately assesses the costs, benefits, and risks associated with alternative courses of action and makes high quality and timely decisions.

Leads Change: Sees emerging patterns and opportunities. Adapts quickly and easily to new information, changing conditions or unexpected events. Facilitates and communicates change across the team or organization to drive adoption.

Information Security and Compliance: Demonstrates understanding of Cotiviti policies, procedures, and external regulatory requirements, and performs duties in accordance with such regulatory requirements. Assures confidentiality and security of all data. Demonstrates the skills, knowledge, and ability to ensure that our environment is a safe one, complying with industry standards.

ATTRIBUTES AND BEHAVIOR

• Develops and maintains positive working relationships with others

• Shares ideas and information

• Assists colleagues unprompted

• Takes pride in the achievement of team objectives

• Has credibility with peers and senior managers

• Self-motivated – driven to achieve results

• Works with a sense of urgency

• High customer service ethic – is passionate about meeting customer expectations and improving service levels

• Keeps pace with change – acquires knowledge/skills as the business evolves

• Handles confidential information with sensitivity

• Exhibits behaviors consistent with Cotiviti Values

o Customer-driven

o Collaborative

o Open

o Accountable

RELEVANT EXPERIENCE & EDUCATIONAL REQUIREMENTS

• 12+ years Network Engineering experience or related. CCIE,CCNP and/or JNCIP,JNCIE preferred.

• Bachelors Degree (or higher) preferred (or equivalent experience in Information Technologies).

• Subject matter expertise in all areas of networking including routing, switching, firewalling, VoIP solutions, and information security

• Fluency with IT systems (Microsoft, storage, etc.)

• Ability to manage situations of catastrophic failure or of a high risk and critical nature sound, and accomplishes the intended purpose. Builds effective relationships of trust and credibility with internal customers that lead to stronger buy-in and sponsorship within the businesses and with external customers, partners and suppliers.

• Results Focused Can be counted on to exceed goals successfully; is constantly and consistently one of the top performers in the organization; very bottom line oriented and strategically focused; steadfastly pushes self and others for results. Deliver error free work and do so with a high level of integrity. Strategic Thinking

• Maintains a high degree of awareness of industry trends and dynamics; Keen understanding of linkages, trends and patterns that are not obvious to most others. Develops a comprehensive, broader, or longerterm view of information that will influence future plans. Consistently considers the long-range implications of information and actions. Ability

• to think both globally and locally.

• Team Orientation Willingly shares information with others and shares credit for accomplishments. Displays a genuine interest in the organization and business unit. Fosters commitment and team spirit; works effectively with others to achieve goals; facilitates an open exchange of ideas; fosters an atmosphere of open communication. Demonstrates willingness to pitch in where and when necessary.

• Demonstrable ability to collaborate with team members and IT management

• Excellent logical troubleshooting ability

• Excellent customer service skills

• Excellent organization and documentation skills

JOB DEMANDS

• Flexible schedule to work evenings and weekends, as needed

• Ability to work seated at a computer for long periods of time

DISCLAIMER

This job description is intended to describe the general nature and level of work being performed and is not to be construed as an exhaustive list of responsibilities, duties and skills required. This job description does not constitute an employment agreement and is subject to change as the needs of Cotiviti and requirements of the job change.