Senior Quality Assurance Administrator-

About this role:

Wells Fargo is seeking a passionate candidate responsible for reviewing actions, transactions, documentation, processes and programs to ensure quality standards are met, relevant controls are followed and executed, and deficiencies are identified and addressed.

In this role, you will:

• Support Operations in completing larger and more complex business, operational, and customer support initiatives and overall effectiveness of team performance.
• Use process expertise to resolve escalated complex issues, in a timely manner.
• Provide feedback and present ideas for improving or implementing processes.
• Perform complex operational and customer support initiatives within Operations functional area.
• Understand and adhere to functional policies and procedures.
• Apply operational skills and expertise to perform work and action requests.
• Provide subject matter expertise and guidance to stakeholders.
• Collaborate and consult with peers, colleagues, and managers to resolve issues and achieve goals.
• Interact with internal customers and provide quality service.
• Receive direction from managers and exercise independent judgment while developing the knowledge to understand function, policies, procedures, and compliance requirements.
• Utilize HR online tools to research employee information.
• Highly detail oriented with a high level of accuracy, meeting internal deliverables.
• Strong prioritization and follow-up skills
• Demonstrated experience establishing and maintaining effective working relationships.
• Strong problem solving and analytical skills ability to identify, analyze and solve problems Demonstrates strong communication skills, consistently positive, friendly, articulate speaker who has interpersonal skills.

Required Qualifications:

4+ years of Quality Assurance experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education .

Desired Qualifications:

• Experience of around 2-4 years in working knowledge of some aspect of an HR function, and an understanding of HR policies and procedures.
• Basic Microsoft Office Skills to include Word, Excel, Outlook, and basic reporting tool.
• Ability to navigate multiple computer systems, applications, and utilize search tools to find information.
• Hands on experience in Workday & Service Now
• Demonstrated ability to work with leaders and team members at all levels and across functional lines.
• Demonstrated effective verbal and written communication skills.
• Experience in Quality Assurance, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

• Demonstrated customer service skills with a strong ability to handle difficult stakeholders' inquiries.
• Advanced excel and reporting.
• Flexible shift timings, tentatively 5:30 PM to 2:30 AM
• Onsite work policy compliance.

Posting End Date:

We Value Diversity

At Wells Fargo, we believe in diversity, equity and inclusion in the workplace accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

Candidates applying to job openings posted in US:All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit .

Drug and Alcohol Policy

Wells Fargo maintains a drug free workplace. Please see our to learn more.