Svcs Business Analyst

Description

About the role:

This role is a part of Global Sales Strategy and Operations (GSSO) group in Gartner. The GSSO includes various teams focused on increasing sales productivity through multiple business critical initiatives such as Prospecting, Sales Technology, Sales Analytics, Sales Growth Planning, Sales Enablement, etc.

Within GSSO, the Territory Planning & Analytics for Services (TP&A) team is responsible to support Services and is the centre of Gartner’s Service alignment strategy. The Business Analyst will be the strategic partner for Service Leadership across Global Services & Delivery (GS&D).

GS&D serves as a critical connection point between our clients and Gartner’s indispensable insights, advice, and tools. We ensure our clients get the most value from their relationship with Gartner through high value engagement aligned to clients’ Mission Critical Priorities. TP&A for Services is considered as a vital strategic partner in the business’ effort to capture its massive market opportunity.

TP&A is an internal consulting and operational team that partners with both Gartner’s Sales and Services leaders to determine how the company should direct its substantial investment in incremental sales and service professionals. The roles will collaborate with Services leaders to guide strategic alignment, process efficiency and improvement and go-to-market decisions at regional and global levels. The position reports to the Team Lead of Territory Planning & Analytics for Services and is ultimately part of the Global Sales Strategy & Operations (GSSO).

What you will do:

• Partner with Gartner’s Sales & Services leaders to support new & existing Service alignment requests across multiple business units.

• Establish best practices for various territory alignment processes to support process excellence with desired quality, accuracy and timeliness.

• Lead Issue Resolution project in TP&A by proactively identifying, resolving various types of critical issues (data, process, system), and communicating to stakeholders.

• Define problem-statement and conduct root-cause analysis to understand the underlying reasons behind recurring or significant issues, and drive mitigation or resolution plan.

• Collaborate with cross-functional teams such as IT, Service Analytics, License Management and Order Management Teams etc. to problem-solve, and support issue resolution for TP&A.

• Act as the subject matter expert who holds in-depth functional & process knowledge along with demonstrated strong problem-solving and stakeholder management skills.

• Analyse, own and execute existing and future opportunities for TP&A to implement process improvements that improve productivity and align with Service Alignment Strategy.

• Conduct structured analysis and visualization of large data to identify trends in KPIs and create weekly/monthly reporting to support strategic alignment decisions taken by TP&A leadership at various levels.

• Own and execute end-to-end high priority operational projects of TP&A.

• Drive ad hoc analyses to facilitate decision-making for Gartner’s Services leaders and C-level executives.

• Create SOPs, roadmaps, project timelines of TP&A processes and strategic priorities.

• Lead onboarding and training the new members of the team across all the processes; work closely with several groups of service associates at once and support them in problem-solving and resolving issues.

What you will need:

• 3-5 years of management consulting or business analysis & operations experience required.

• Post-graduation in management and business administration preferred.

• Exceptional analytical skills, including high proficiency with Microsoft Excel, data analysis, etc.

• Relevant experience in process management and PMO.

• Excellent PowerPoint presentation and advanced excel skills. Knowledge of python, Power BI will be a plus.

• Strong command over understanding data and business context.

• Exceptionally strong written and verbal communication skills to enable direct and frequent conversations with senior leaders in Gartner.

• Excellent stakeholder presence and ability to convey insights in a group meeting.

• Ability to deal with ambiguity and independently own project from start to finish.

• Mentor new hires and help team members in ramp up process.

What you will get:

• Competitive salary, generous paid time off policy and more!

• India: Group Medical Insurance, Parental Leave, Employee Assistance Program (EAP)

• Collaborative, team-oriented culture that embraces diversity.

• Professional development and unlimited growth opportunities

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At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.

Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.

Since our founding in 1979, we’ve grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That’s why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.

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Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.

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Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.

We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work .

What do we offer?

Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. 

In our hybrid work environment, we provide the flexibility and support for you to thrive — working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.

Ready to grow your career with Gartner? Join us.

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