Talent Operations - HROSS Coordinator - Associate - Contract

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Job Title: Talent Operations Coordinator     
Job Summary:

Talent Shared Services (TSS) is a core service line within the Global Delivery Services organization, providing multiple HR support services including Recruitment support, Onboarding support, People Data Administration, Learning Administration, Cross Border Travel, Global Mobility and Performance Management support to EY member firms. TSS provides services to country, sub-area, area and global people teams and other EY stakeholders involved in HR, L&D and recruiting transactions and associated administration, reporting and people infrastructure. These services are delivered from our centres in Dalian, China; Kerala and Bangalore, India; Wroclaw, Poland; and Manila, Philippines. TSS team delivers consistent, high-quality and operationally efficient HR transactional services to EY through a globally efficient and effective network of GDS centres.  

Virtual Talent Hub (VTH) for the respective function is an integral part of TS service offerings where the extended delivery model is used along with high-quality skills and competencies delivered virtually. This is across service lines and regions – delivering non-repetitive project-based work through skilled, agile teams. The team in the virtual hub is an extension of the regional talent teams and will cover operational/non-transnational scope.
Talent Operations VTH supports a specific Region and acts as part of the extended Region Talent team.
VTH works in a fully integrated way with onshore colleagues participating in meetings, projects and planning activities as part of one team. The Team supports the region in performing operational and administrative tasks to allow the onshore team to focus on consultative and strategic activities based on the priorities of the Region. 

This role will directly work with the Region Talent team and provide full support on HROSS, reporting, stakeholder management, communications and general administrative tasks. This position ensures smooth operations support. Should have a professional attitude to deal with highly confidential and sensitive information. Ensure being compliant with Data Privacy and Protection within local, regional, and global guidelines. Adapt to a constantly changing legal framework and growing business environment.

Applications Used : SAP Core HR, TRAXX, 

Shift : Aligned to the shift timings/schedule of the Region 

Essential Functions of the Job:

Responsibilities:

• Exception Management and Process Insights SAP HROSS Activities like:  
  • Identify and communicate incidents to HR Systems Core HR Support
  • Provide requests for mass uploads
  • Submit locally approved requests for EC access authorization
  • Monitor data sent from EC to local applications – EMAPI/PMD
  • Schedule training or refresh training to talent team and TSS
  • Update fiscal year change
  • Update people year change
  • Deployment of New Organizational Structure (New Managerial Country, New Company, etc)
  • Check daily EMAPI errors
  • Be consultant on EC related items. i.e ESS, email related, data interface to local system/global system, concept of EC data and the impact of changing it
  • First level Escalation Layer of country incident, EC inquiry
  • Error Log validation and resolution 
  • Managing RBP request for EC
  • Purge request management
  • Workflow correction management in EC
  • Participate/POC for global initiated UAT's for EC related functionality changes/updates
• Interview Travel Re-imbursement:
  • This process would be applicable only to candidates for the senior-level ranks (PPAPDs) in India, travelling to attend an in-person interview. 
  • To update the information provided by the Recruitment support team in the Traxx tool, i.e. to create the request, 
  • Get the Payment Advice approved by the Recruiting Leader from the respective SL, 
  • Share it with the finance team for payment processing
• Miscellaneous operational support: 
  • As and when identified and required on different processes 

Knowledge and Skills Requirements:

• Intermediate to advanced skills in Microsoft Office, particularly Excel, PowerPoint and Outlook
• Strong attention to detail and data administration and analytics skills, with a focus on working with confidential data from various sources
• Possess the ability to communicate with stakeholders at all levels to provide clear and concise information in both written and verbal formats.
• Time management and the ability to deliver in a fast-paced environment with competing priorities
• Ability to perform and manage multiple tasks simultaneously and work well under pressure and with time constraints
• Excellent client service skills, networking, and relationship development skills
• Ability to be successful in a virtual team environment, working with limited supervision

Job Requirements:

Education:

• Bachelor’s degree, preference will be given for those with HR Specialisation

Experience :

• Minimum of 4+ years of progressive experience in HR or related field at a coordinator or administrative level
• Demonstrated experience working with different stakeholders with competing needs
• Working in international and diverse environments

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