Analyst - Risk Management

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Function Description:

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations:

· Global Servicing Network, which provides exceptional care to our external customers, and

· Global Business Services, which provides many of the vital internal services that make American Express run efficiently.

Sales and Business Enablement (SABE) is an internal servicing team providing sale performance reporting and business enablement support to the enterprise. The objective of the SABE Performance Reporting and Insights team is to ensure that US Consumer businesses have timely and accurate reporting, insights and forward-looking actions to help drive business performance.

Responsibilities:

The position will have responsibility for development & ongoing delivery of Reporting & Insights Suite for Membership Rewards & Benefits to support US Consumer BD and Partnership team. The successful candidate will be required to:

· Independently lead and deliver performance reporting for two or more aligned Benefits/MR program to support US Consumer stakeholders to evaluate and drive business performance

· Stakeholder management: Partner with functional leaders, business partners and senior leaders to remove friction points, ensure data integrity for reporting and insights to fulfill business requirements and enable actions.

· Lead strategic initiatives to support leadership/business teams enabling SABE/business priorities

· Lead effort to automate and standardize reporting processes to increase efficiency and accuracy that will ensure flawless delivery exceeding customer expectations .

· Provide proactive feedback to constantly improve the reporting ecosystem and lead initiatives to drive efficiencies

· Thoroughly understand Membership Rewards & Benefits performance drivers and provide functional/technical guidance to members in the team

· Understand complex reporting requirements in line with the contract construct aligned between AMEX and Merchant Partners and develop new dashboards/reports using Amex platforms, perform testing, data validation, documentation and training to help with adoption of tools

· Evolve reporting to meet key business priorities, engage early on with stakeholders, gain buy in for implementing proposed solutions.

· Conduct deep dives to uncover data trends, insights and recommend business solutions reporting 

Business Outcomes:

• · Strong analytical skills and an innovative approach to solving both practical and theoretical problems and a tremendous will to win
• · Demonstrated ability to provide insight and accurate judgment in addressing and resolving business challenges and opportunities
• · Ability to interpret insights to derive strong requirements and prioritization based on da ta.
• · Strong people relationship building and influencing skills
• · Exceptional verbal, written, and interpersonal communication skills
• · Engage with key stakeholders to drive initiatives to enhance sales experience.
• · Automate and standardize reporting processes

Past Experience

3-5 years relevant experience with excellent knowledge Reporting and Visualization tools

Preferred:  Experience in Python, SQL, Tableau & MS Excel

Academic Background

Master’s degree in Economics/ Statistics / Operations research

Graduate/ Post Graduate Degree in Engineering/Management

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program 
• Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.  

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.