Director Product Management

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague can share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. We’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join #TeamAmex and let’s lead the way together.

Enterprise Platforms is a company-wide center of excellence within Technology comprised of both Product Management and Engineering functions. Our critical platforms (Global Account Receivable, Global Loyalty & Benefits, and Digital Banking) underpin American Express’ essential customer segments, value propositions and business lines.

· Global Loyalty and Benefits powers the Membership Reward points, Amex Offers, Insurance, and Card benefits for over 112 million cards in over 58 markets worldwide.

· Global Accounts Receivable powers our customer's financial life and Amex’s growth by building innovative Account Receivable Solutions for Consumer Card, Loans, and Commercial Card businesses.

· Digital Banking powers Deposits, Financial Planning, Bill Payment, and Money Movement experiences through innovative platform products & services while giving customers the ability to manage their money in an automated and predictive way.

Enterprise Platforms’ charter is to modernize the company’s core platforms to dramatically increase Amex’s strategic agility and intensify its customer-centric approach.

We are looking for a Director of Digital Product Management to support our modernization journey, enabling our markets to leverage groundbreaking technology that will provide flexibility, scalability, and speed to market.

We plan to hire multiple Directors across three markets (US, UK, and India) and skills will vary by team and market. Below are high-level responsibilities and qualifications, and we welcome applicants with varying specialties.

Key Responsibilities:

· Establish a product vision, strategy, and roadmap for modernization with defined business metrics and targets.

· Lead multiple high-profile initiatives, ensuring collaboration and communication with key partners on strategy, program status, roadmaps, and trade-offs.

· Responsible for prioritization of features and capabilities while establishing a balance between the requirements of customers, stakeholders, and engineering work.

· Partner with product and technology leaders to deploy globally scalable solutions, ensuring continuous focus on best-in-class user experiences, opportunities to test and learn, efficient resource usage, product quality, and speed to market.

· Leverage agile best practices to assess feasibility of ideas and create product constructs and innovative capabilities that power best-in-class products.

· Drive improvements in future releases by obtaining feedback on products and capabilities and maintaining a pulse on external driven products.

· Lead the product team with clear objectives and key results; responsible for performance evaluations, employee engagement, coaching and people development.

· Enable analytics-driven decision making to evolve products and usage; produce ROI analyses and optimization recommendations.

Qualifications:

· At least 8 years of demonstrated ability in product development and delivery with proven track record in defining winning product constructs and delivering a product roadmap.

· A balance of technical knowledge and business acumen with a proven track record in launching software or services in partnership with engineering teams, and/or working cross functionally with multiple stakeholders and product development teams.

· High degree of proficiency in OKR, Design Thinking, Event Storming, prototyping, iterative development, Scrum, and Agile product development.

· Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.

· Results driven mindset with a proven track record to prioritize and deliver against multiple priorities in a fast-paced, dynamic environment.

· Excellent communication skills with the ability to engage, influence, and inspire partners to drive collaboration and alignment.

· Ability to solve sophisticated problems and has a highly analytical approach.

· Deep knowledge of Payments, Accounting, Accounts Receivable, Loyalty programs, Card and Non-Card Lending is a plus.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

• Competitive base salaries 
• Bonus incentives 
• Support for financial-well-being and retirement 
• Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) 
• Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need 
• Generous paid parental leave policies (depending on your location) 
• Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) 
• Free and confidential counseling support through our Healthy Minds program