Practice Delivery Head

Role Purpose

The purpose of the role is to define, build and shape the delivery engine for the practice, ensuring seamless delivery with Bu’s and capability building across the practice 

Do

1. Delivery Assurance 
2. Drive and deploy effective technical scope management and solutioning across practice

• Build strong pool of Technologists and Architects to bring Practice’s Technology thought leadership to solution development and implementation  
• Engage in deal solutioning for complex programs, help define solutions for customer needs using Traditional as well as Next Generation Delivery including Top Coder, Flex based delivery and Near Shore Delivery 
• Determine right solution choices to ensure Wipro will be able to deliver the right solution with the right outcomes 
• Recommend and participate in deciding Practice’s pricing model for BU/DU engagements to optimize cost of delivery 
• Review proposals / deals for effective delivery feasibility and provide solution and revenue (deal size) approvals to sales before sales can book an order  
• Implement audit and review mechanisms during project execution to ensure no scope misses / leaks occur 

1. Ensure deployment of optimal delivery solutions across the practice 

• Implement right delivery framework including processes, governance, risk assessment etc. according to geos for projects to start-green and stay-green  
• Identify and track solution delivery risks in projects. Decide and apply appropriate response strategies to control and mitigate delivery risks  
• Drive solution automation and re-usability indices to achieve faster time to market   
• Setup continuous improvement process by integration of best practices and learnings into delivery processes as well as future deals 
• Regularly audit QA status of delivery, engage QA team if necessary, to ensure adherence to Quality Assurance standards and processes in all practice delivery  

1. Demonstrate Thought Leadership in the practice domain

• Create point of views (POV’s), white papers, technical papers on advanced topics to establish Wipro’s authority in the domain   
• Publish and write case studies for projects that get successfully completed to highlight successful application of domain expertise to solve complex business issues 
• Interact with clients at the solutioning stage prior to deal closure to defend solutions, persuade on value add and demonstrate competitive leadership in the Practice domain  

1. Client Relationship Management

• Drive service portfolio of the practice and create strong value proposition for clients across the value chain
• Conduct regular customer connects to understand customer’s current and future needs and seek feedback to improve delivery methodology/ timelines/ resource allocation
• Partner with the clients to drive delivery transformation to adapt to new delivery models and instill new ways of working in customer organization
• Share Wipro’s capability and initiatives that may support/ fulfill customer’s needs

1. Enablerevenue growth of the practice within an SL 

• Identify opportunities for deployment of new technology, growth solutions and services across the practice by bringing SL practices/ other capabilities for client solutioning 
• Engage with current customers to identify business opportunities by providing relevant solutions in order to increase delivery driven revenue/ organic growth  
• Support sales team with acquisition and traction of new deals by understanding the customer needs and providing support in developing solutions 

1. CapabilityDevelopment and Talent Pipeline Creation
2. Demand forecasting in line with business requirements 

• Spearhead quarterly demand forecasting and resource planning aligned to requirements of the different accounts/ projects 
• Create and deploy a workplan to fulfil the required demand from all the talent channels including external (lateral, contractors etc.) hiring in coordination with WMG/ CWMG and Talent Acquisition team 

1. Lead upskilling initiatives across the practice

• Prioritize and identify essential skills required across accounts/ projects to facilitate and drive right supply chain across the practice  
• Partner with competency group and talent transformation team to drive upskilling initiatives within a practice 
• Support workforce transformation team to identify and deploy multi-skilling upgradation model for all practice employees 
• Drive towards 100% mandatory training compliance for the target population within a practice  

1. Fresher engagement program
2. Ensure a stable arrangement and assimilation of rookie within a practice in coordination with competency group                                           team (classroom trainings/ e-learning, certifications, on the job training etc.) 

1. Team Management
2. Resourcing

• Hire adequate and right resources for the team  

1. Talent Management

• Ensure adequate onboarding and training for the team members to enhance capability & effectiveness 
• Build an internal talent pool and ensure their career progression within the organization 
• Manage team attrition  
• Drive diversity in leadership positions 

1. Performance Management

• Set goals for the team, conduct timely performance reviews and provide constructive feedback to own direct reports 
• Ensure that the Performance Nxt is followed for the entire team 

1. Employee Satisfaction and Engagement

• Lead and drive engagement initiatives for the team 
• Track team satisfaction scores and identify initiatives to build engagement within the team