Senior Client Consulting Manager

Visa is a world leader in digital payments, facilitating more than 215 billion payments transactions between consumers, merchants, financial institutions and government entities across more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable and secure payments network, enabling individuals, businesses and economies to thrive.

When you join Visa, you join a culture of purpose and belonging – where your growth is priority, your identity is embraced, and the work you do matters. We believe that economies that include everyone everywhere, uplift everyone everywhere. Your work will have a direct impact on billions of people around the world – helping unlock financial access to enable the future of money movement.

Join Visa: A Network Working for Everyone.

Job Description

Business Development:

• Build strong relationships with internal sales team and clients in order to deeply understand their business and challenges
• To identify opportunities for Managed Services and develop compelling proposals to meet sales targets
• Liaise with the VCA and cross functional teams to identify delivery resources required and create recommendations on resource model to deploy
• Develop pricing proposals for projects
• The ability to construct / critique a business case

Managed Services - Client project delivery:

• Implement strategy and insights related to product launch, portfolio initiatives or digital/tech enablement
• Lead and oversee multi-skilled teams to deliver projects that produce high quality outcome for clients
• Lead recruitment of resources for Managed Services projects including working with third party suppliers
• Manage stakeholders in complex environments and at senior levels - across the client and Visa
• Ability to bring subject matter expertise across diverse range of products (e.g., consumer and commercial, credit and debit, card and account-based payments)
• Own the overall delivery of the designated programs in terms of execution and implementation of work
• Ability to playback results and success of program to clients, leading to renewed contracts and program extensions

Managed Services - Internal Program Management:

• Help to develop our Managed Services capabilities which will become a template of growth for our future solutions and expansion
• Document processes, key learnings and best practices in artefacts that can be reused across the team
• Identify and solve both client and internal challenges to help us execute efficiently and effectively

This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs.

Qualifications

With minimum of 10 years' experience having already accumulated a variety of experience, you will combine a  rich understanding of the banking, card or payments industry with strong consulting and implementation experience . You will be client driven, comfortable selling and managing a project and relish the opportunity to develop new solutions and capabilities that will meet our client's needs.

What you will need:

• Motivated by delivery and with a high attention to detail
• People leader with experience managing teams with diverse resources and skill sets
• Deep experience in managing complex projects
• Superior analytical and problem-solving skills, with demonstrated intellectual and analytical rigor
• Strong team orientation with a collaborative, diplomatic, and flexible style; able to work effectively in a matrixed organization
• Excellent detail orientation, ensuring the highest level of quality/rigour in work product
• Excellent communication and presentation skills, including strong oral and written capabilities
• Self-motivated, results-oriented individual with the ability to progress multiple priorities concurrently
• Strong commercial acumen, with experience in working on business/value cases that prove ROI
• Excellent client engagement and relationship management skills with a collaborative approach to stakeholder management
• Ideally worked in project management, product management with hands-on execution experience
• Expert user of Microsoft office tools
• An understanding of analytics, modelling etc.

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Additional Information

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.