System Engineer

System Engineer Job Summary:
The System Engineer provides timely, high quality technical, and operational support at an enterprise level for hardware and virtual endpoints used by employees throughout the enterprise. The position utilizes best practices, policies and industry standards. System Engineer should be proficient in establishing proactive policies and procedures to support efficient roll-out and management of device endpoints. This role is responsible for specification, design, maintenance and deployment of effective and secure desktop images and applications on physical and virtual environments. System Engineer Job Responsibilities:
ï'·Design, construct, maintain computer operating system image deployment tools/systems
ï'·Create and maintain software installations, updates, images, configurations, and management scripts and systems for the endpoint technology platform
ï'·Monitor and troubleshoot wide scale endpoint issues in terms of updates, software, and/or drivers
ï'·Explore and test latest windows feature/OS upgrades before wide scale deployment
ï'·Create inventory reports and alerts using reporting capabilities of endpoint management platforms
ï'·Monitor alerts for remote machines and maintain awareness of current critical endpoint vulnerabilities
ï'·Package third party and internal company software for deployment with patch management
ï'·Develop profiles for simplified deployment of consistent groupings of applications / features for specific types of employees
ï'·Provide exceptional customer service and support via phone, email and in person
ï'·Identify and escalate complex problem reports or service requests to the next tier of support as appropriate
ï'·Work with other team members to ensure the timely completion of complex issues
ï'·Identify and deploy restrictions to limit permissions available by end-users on their machines
ï'·Design, document, and train IT department staff on (including, but not limited to):
oUse of operating system and application deployment systems
oUse of Mobile Device Management application deployment and device enrollment
ï'·Responsible for control and coordination of the release management process for the desktop
ï'·Periodically audit desktops to help ensure software licensing compliance
ï'·Make recommendations for migration and upgrade directions, trains business or technical staff on new procedures
ï'·Develop, test, and run appropriate scripts to facilitate endpoint management
Knowledge & Skills:
ï'·Administration and troubleshooting knowledge of Microsoft platforms including Intune, MEM, MECM, Microsoft 365, Azure AD, Autopilot, RMM
ï'·Utilization of Intune's functionality to enforce both mobile device management (MDM) and mobile application management (MAM) best practices
ï'·Experience with Windows 10/11 and Mac OS X deployment
ï'·Knowledge of endpoint detection and response (EDR) software
ï'·PowerShell and command-line scripting
ï'·Legacy Active Directory and Group Policy
ï'·Migration of legacy AD computers to Hybrid or native cloud AD
ï'·Ability to test and evaluate new hardware and/or software and ability to articulate recommendations
ï'·Demonstrated competency in one (or more) scripting languages (e.g., PowerShell)
ï'·Awareness of corporate environments and their business requirements
ï'·Able to work independently as well in a team environment
ï'·Excellent written, oral, presentation and technical writing skills
ï'·Understanding of ITIL/Service Management processes
ï'·Ability to tactfully handle and articulate customer critical issues and work in a high stress environment
ï'·Perform self-directed learning in a rapidly changing environment
ï'·Strong organizational skills
ï'·Strong analytical ability and implementation skills
Preferred Experience in:
ï'·Managing multiple workstations across multiple environments with MS Intune
ï'·Packaging and deployment, including the use of Autopilot.
ï'·5+ years with Azure
ï'·5+ years with Office365 and its technologies (SharePoint, OneDrive, Exchange Online, etc.)
ï'·5+ years with MECM ecosystem (Intune, MEM, MDM, MAM)
ï'·5+ years with PowerShell Scripting
Education:
Extensive experience in a professional capacity and a bachelor's or master's degree in Computer Science, Information Systems, or related field