Team Manager

No. of openings: 2

Qualifications: A bachelors degree in any discipline is required.

Skill required:

• Good Communication (Written and Spoken)
• MS Office skills
• Analytical Skills
• People Client Management
• Critical Thinking
• Time Management
• Conflict Management
• Presentation Skills Interpersonal skills
• Forecast and scheduling.

Years of Experience: Overall Experience of 5+ years in handling teams.

What are we looking for
We are seeking an experienced and dynamic Team Manager to lead our Medical Transcription team. The ideal candidate should have experience in handling a team, exhibit strong leadership skills, having worked in BPO/KPO/ITES/LPO.

Roles And Responsibilities:

1. Team Leadership: Lead, motivate, and mentor a team of medical transcriptionists to achieve SLAs.
2. Quality Assurance: Implement and improvise the processes laid down by the organisation to ensure client satisfaction.
3. Workflow Management: Oversee the workflow of the medical transcription process, ensuring timely planning, execution and completion of tasks and meeting client expectations.
4. Performance Management: Monitor and evaluate individual and team performance, providing constructive feedback and addressing performance issues as needed.
5. Client Communication: Collaborate with clients to understand their requirements, address concerns, and ensure client satisfaction.
6. Analytical skills: The ability to critically assess and interpret complex medical data, ensuring accuracy and compliance with industry standards. It includes the capacity to evaluate and identify trends or patterns in the data and make informed decisions to enhance overall productivity and quality.
7. Active Participation in ISO/ISMS/PIMS Activities requires proactive engagement in processes and activities related to international standards ie information security and privacy management systems. Contributing to compliance, continuous improvement, and the overall effectiveness of the frameworks.