Associate - Customer Service

We Are Hiring for Customer Support Associate for a Voice Process Minimum Experience - up to 6 months and more Candidate With Relevant Experience in BPO Industry Are Plus Location : New Delhi Offerings : Up to 28 K CTC Responsibilities : - Answer incoming calls from customers regarding inquiries, and general support questions. - Assist customers in resolving their concerns efficiently and effectively, ensuring a high level of customer satisfaction. - Identify and escalate priority issues to the appropriate department or supervisor for resolution. - Document all interactions with customers accurately in the company's CRM system. - Follow up with customers to ensure their issues have been resolved satisfactorily. - Adhere to company policies and procedures while delivering exceptional service to customers. Requirements : - Excellent verbal communication skills - Previous experience in a customer service or call center role preferred but not required. - Ability to multitask, prioritize, and manage time effectively in a fast-paced environment. - Strong problem-solving skills and attention to detail. - Basic computer proficiency and familiarity with CRM software is a plus. (ref:updazz.com)