Associate Manager Infrastructure Services

Job Description

Job Description:

Job Description:

We are looking for professionals with SAP Basis experience to support DXC's global customer base. Professionals with either Database Administration experience or OS Administration experience will also be considered.

Successful candidates will be part of a team providing world class IT support and services to our customers. They will have the opportunity to interact and work with highly competent and motivated individuals to provide value added IT services which will embody DXC's value proposition.

As a SAP Basis Support Specialist, your responsibilities will include:

- Providing service delivery to the required service levels

- Providing reactive support for customers of the service, and to introduce measures to reduce reactive work.

- Providing proactive support, through effective capacity planning and change management.

- Handling escalations from customers/other teams, about technical issues.

- Configuration and administration of large scale global and regional SAP systems.

- Plan, execute and follow up SAP projects under your responsibility

Communication/language skills

• Capacity to communicate information within the team effectively
• Attention to detail and strong interpersonal, communication, training and organizational skills required as well as the ability to work effectively in a team
• Ability to make effective and excellent interpersonal and customer relations
• Must have a strong customer service orientation
• Good verbal and written English communication skills

TECHNICAL SKILLS

- At least 6 years of hands-on experience in SAP Basis Administration, with 1 year HANA Administration , Database Administration or OS Administration

- Strong troubleshooting, analytical, problem- solving, and conceptual skills

- Strong customer focus and management of client expectations

- Excellent oral and written communication skills

- Excellent teamwork skills

- Can work with minimum supervision.

Candidates with the following skills will be at an added advantage:

- SAP Basis experience on release 4.6 and above

- SAP experience on any of the following NetWeaver technologies:

- SAP Basis Netweaver Administration

- Business Warehouse / Business Intelligence

- Enterprise Portal Administration / SAP Workplace

- SAP Exchange Infrastructure (SAP PI ) Administration / SAP Business Connector

- SAP J2EE 7.0, 7.1 & 7.2 CE, 7.3 and higher

• SAP Solution Manager operations (MOPZ,RCA, Managed system configurations)
• Trex Administration
• Hands-on experience with Oracle release upgrade as well as fix pack upgrades
• Oracle Administration tasks like backup, restore/recovery, data file management.

• Educational background: University degree (Computer Science, Computer Engineering, Electrical Engineering, Management Information Systems etc.) or equivalent experience in IT or relevant business area.
• Good understanding of ITIL, Service standard processes (certification preferred)

Pre-screen questions

• How many years of experience do you have in SAP Basis Administration?
• Minimum 6 is mandate in SAP Basis administration
• How many years of Hands on experience you have in SAP HANA ?

Minimum 1 Year Hands on experience is a must

• How many years of experience do you have in SAP Java Administration? - At least 6 Months to 1 years’ experience is Mandate
• How many SAP upgrades have you completed?  What kinds? - Minimum 1 upgrades – Release Upgrades/Ehp Upgrades
• Indicate the number of experience you have in leading a SAP team? - Optional – 1 year
• Are you available for 24x7 rotational schedule?  Yes – Mandatory
• Which OS You worked on? (Must HPUX/LINUX,AIX)
• Which DB you worked on ?(Must DB is Oracle & HANA )

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. These emails may request recipients to provide personal information or to make payments as part of their illegitimate recruiting process. DXC does not make offers of employment via social media networks and DXC never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf. More information on employment scams is available  here .