Call Center Officer - Remote Work

Job Description:

We are seeking a Call Center Officer to join our team at Flipkart, a leading e-commerce company based in Chennai, Tamil Nadu. This is a full-time remote position at the Associate Level, requiring a minimum of 3 years of experience in a call center or customer service role.

Responsibilities: - Handle incoming customer calls and emails with professionalism and empathy - Assist customers with product inquiries, order status updates, and issue resolution - Provide accurate and timely information to customers while maintaining a positive attitude - Document customer interactions accurately in the system - Collaborate with other departments to escalate and resolve complex customer issues - Meet and exceed individual and team KPIs to ensure customer satisfaction - Continuously seek opportunities for process improvement and share feedback with the team

Requirements: - Passionate about delivering exceptional customer service - Resilient in handling challenging customer interactions - Strong adaptability to changing processes and technologies - Excellent research skills to provide accurate information to customers - Strong verbal and written communication skills - Ability to work independently and as part of a team - Proficiency in using customer service software and tools - High school diploma or equivalent; Bachelor's degree preferred

Benefits: - Paid overtime for extra hours worked - Free food provided during work hours - Dental insurance coverage for all employees

Working Environment: At Flipkart, we foster transparency and open dialogue for effective communication at all levels. We value a collaborative and supportive work environment where every team member's voice is heard and respected.

Equal Opportunity Statement: Flipkart is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to building a diverse and inclusive workforce where all employees feel valued and respected.

Deadline to Apply: July 1, 2024

Join our team and be a part of a dynamic and customer-centric organization that values your contributions and provides opportunities for growth and development! Apply now to become a Call Center Officer at Flipkart.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.