Client Service - Analyst

Job Responsibilities

• Ownership and oversight of the function, making sure requests are understood, completed & delivered with highest accuracy & timeliness.
• Complete various ad-hocs, custom reports & other tasks as assigned.
• Steer local and global strategic initiatives on process improvements, transformation and control enhancement.
• Understand the numbers being reported, build the domain expertise including product knowledge.
• Escalate issues / concerns to senior management as necessary Assist the team with issue resolution and manage escalations and expectations.
• Prepare internal MIS and other management reporting as assigned.

Required qualifications, capabilities and skills

• Graduate with 4-5 years of experience / Post graduate with 2-3 years of experience.
• Microsoft Excel, PowerPoint, Word, Adobe Acrobat and Outlook skills (intermediate/advanced)
• Excellent communication skills, both verbal and written excellent writing skills in English
• Strong work ethic and positive attitude
• Ability to work collaboratively with local and global teams, as well as on own initiative sensitivity to different cultures and working styles
• Need to be a self-starter, creative and be able to prioritize key tasks effectively