Client Support Assistant - Remote Work

Job Description:

Zomato is seeking a Client Support Assistant to join our remote team in Mumbai, Maharashtra. As a Client Support Assistant, you will be responsible for providing excellent customer service to our clients and assisting them with any issues or inquiries they may have. This is an entry-level position ideal for candidates with at least 1 year of experience in customer service or a similar field.

Responsibilities: - Responding to client inquiries via email, phone, and chat in a timely and professional manner - Troubleshooting and resolving client issues to ensure a positive experience - Maintaining accurate records of client interactions and transactions - Collaborating with other team members to address client needs effectively - Providing feedback to the product and development teams to improve the client experience - Assisting with onboarding new clients and providing training as needed

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong problem-solving abilities and a proactive attitude - Ability to work independently and as part of a team - Adaptable and able to adjust to changing priorities - Hardworking with a strong work ethic - Leadership skills and the ability to motivate others

Benefits: - Visa sponsorship for eligible candidates - Gym membership - Relocation allowance for candidates outside of Mumbai

Working Environment: At Zomato, we believe in building strong connections and treating our colleagues like an extended family. We value teamwork, collaboration, and a positive work culture where everyone can thrive and excel.

Equal Opportunity Statement: Zomato is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants are encouraged to apply.

Deadline to Apply: June 22, 2024

Don't miss out on this exciting opportunity to join the Zomato team as a Client Support Assistant! Apply now to be considered for this remote position in Mumbai, Maharashtra.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.