Contact Center Associate - Remote Work

Job Description:

MakeMyTrip, a leading online travel company, is seeking a passionate and energetic Contact Center Associate to join our team on a remote basis. The successful candidate will be responsible for providing exceptional customer service to travelers, assisting with booking reservations, resolving issues, and answering inquiries via phone, email, and chat.

Responsibilities: - Handle incoming customer inquiries with professionalism and efficiency - Assist customers with booking flights, hotels, and other travel arrangements - Resolve customer complaints and issues in a timely and satisfactory manner - Provide accurate information regarding travel destinations, pricing, and policies - Work collaboratively with team members to ensure a seamless customer experience - Maintain a high level of product knowledge and stay updated on industry trends - Meet and exceed customer satisfaction goals and performance metrics

Requirements: - Bachelor's degree or equivalent experience - Minimum of 3 years of experience in a customer service role - Excellent communication and interpersonal skills - Strong problem-solving abilities and the ability to think on your feet - Experience with presentation tools and techniques - Proficiency in Microsoft Office and CRM software - Ability to work independently and prioritize tasks effectively - Strong attention to detail and ability to multitask in a fast-paced environment

Benefits: - Employee discounts on travel bookings - Opportunities for travel incentives and rewards - Disability insurance coverage - Competitive salary and benefits package

Working Environment: At MakeMyTrip, we value autonomy and trust our employees to excel in their roles. We provide a supportive and collaborative work environment where employees are encouraged to take ownership of their work and strive for excellence.

Deadline to Apply: Interested candidates should submit their applications by May 17, 2024.

Equal Opportunity Statement: MakeMyTrip is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to promoting diversity and inclusion in the workplace.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.