Customer Care Assistant - Remote Work

Job Description:

WhiteHat Jr is seeking a dedicated and resourceful Customer Care Assistant to join our remote work team in Kolkata, West Bengal. As a remote Customer Care Assistant, you will be responsible for providing exceptional customer service and support to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner. - Assist customers with product information, account inquiries, and issue resolution. - Maintain accurate customer records and follow up on customer interactions. - Collaborate with other team members to ensure customer satisfaction and retention. - Provide feedback to the management team on customer trends and issues. - Continuously seek feedback from customers to improve service delivery. - Stay up-to-date on product knowledge and industry trends.

Requirements: - 4 years of experience in customer service or a related field. - Excellent communication skills, both verbal and written. - Strong leadership skills and the ability to work as part of a remote team. - Resourceful and dedicated to providing exceptional customer care. - Ability to work independently and prioritize tasks. - Proficiency in Microsoft Office and customer service software. - Bachelor's degree in a related field preferred. - Experience in a remote work environment is a plus.

Benefits: - Training and professional development opportunities. - Company transportation for eligible employees. - Life insurance coverage.

Working Environment: At WhiteHat Jr, we encourage curiosity and questioning to fuel innovation and growth. Our team members are empowered to explore new ideas and collaborate with colleagues to achieve our goals.

Equal Opportunity Statement: WhiteHat Jr is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applicants from all backgrounds and strive to provide a supportive and inclusive work environment for all employees.

Deadline to Apply: Please submit your application by July 1, 2024. We look forward to reviewing your qualifications and welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.