Customer Care Representative - Remote Work

Job Description:

As a Customer Care Representative at Hilton, you will be responsible for providing exceptional customer service and support to our guests through remote work in Chennai, Tamil Nadu, IN. This is an entry level position with no previous experience required, however, the ideal candidate should possess a strong work ethic, excellent communication skills and a passion for delivering top-notch service.

Responsibilities: - Answer incoming calls, emails and chat inquiries from guests in a professional and courteous manner - Assist guests with reservations, changes, cancellations, and other requests - Resolve guest complaints and issues in a timely and effective manner - Provide information about Hilton's facilities, amenities, and services - Collaborate with other departments to ensure guest satisfaction and resolution of issues - Meet and exceed performance metrics and customer satisfaction targets

Requirements: - High school diploma or equivalent - Excellent communication skills, both written and verbal - Ability to work independently and be self-motivated - Strong problem-solving skills and ability to make decisions under pressure - Basic computer skills and proficiency in Microsoft Office - Willingness to work flexible hours, including nights, weekends, and holidays

Personality Traits: - Independent - Reliable

Soft Skills: - Analysis - Decision-making

Benefits: - Life insurance - Gym membership - Training & professional development opportunities

Working Environment: At Hilton, we value our employees and recognize and reward them based on performance and merit. We foster a positive and inclusive work environment where employees can grow and develop professionally.

Deadline to Apply: June 22, 2024

Equal Opportunity Statement: Hilton is an equal opportunity employer and does not discriminate against any employee or applicant for employment based on race, color, religion, sex, national origin, age, disability, or any other protected class. We are committed to creating a diverse and inclusive workplace where all individuals are respected and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.