Customer Experience Executive

About Us

At BluSmart we are building India’s largest all Electric ride hailing service and EV Charging network. Blu Smart is the first of its kind 100% electric mobility platform that partners with the world's leading electric vehicle manufacturers, mobility technologies and unlocks the era of smart urban electric mobility for consumers. Having raised $50 m in Series A, we are all geared up for the next stage of growth! BluSmart has also been recognized as one of top 25 Indian startups to work at by Linkedin. Together, we can accelerate the adoption of affordable shared electric mobility and improve the safety and quality of life in our cities.

Our company is looking for a Customer care executive to join our team.

Responsibilities

• Identify customer needs, clarify information, research every issue and provide solutions and/or alternatives.
• Meet personal/team qualitative and quantitative targets.
• Build sustainable relationships and engage customers by taking the extra mile.
• Proficiency in spoken and written English.
• Manage inbound and outbound calls, Mails and Chats in a timely manner.
• Interact with other departments including to meet and deliver customer requirements.
• Collaborate with management teams to stay updated on new products, services, and policies and other duties as requested.
• Answer calls professionally to provide information about products and attention to detail. singular focus on quality.
• Refer unresolved customer grievances or special requests to designated departments for further investigation.
• Engage with clients in a friendly and professional manner while actively listening to their concerns;
• Follow up to ensure that appropriate actions were taken on customers requests;
• Basic computer and internet skills.
• Have a positive attitude and mindset.

Requirements

• Ability to multi-task, set priorities and manage time effectively;
• Experience required 0 to 4 years;
• Strong phone and verbal communication skills along with active listening;
• Previous experience in a customer support role;
• 10+2 High school degree, Diploma, Graduation;
• Problem-Solving Approach;
• Strong client communication skills (In English, both spoken and written).

Compensation As per Industry Standards