Number of Applicants
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Job description
Some careers open more doors than others.
If you're looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.
Role Purpose
In line with the TCF principles the organization has changed its approach from mere transaction processing outlets to need based sales. The PSE would be responsible for implementing TCF principles in his day to day dealing with the customers. The major function of this role is to ensure effective delivery of branch customer interface functions in the front office and teller areas in order to achieve a high level of customer satisfaction along with operational efficiency.
Principal Accountabilities:Key activities and decision making areas
Impact on the Business / Function
. Contributes to improving productivity in the branch
. Branch hygiene standards
Customers / Stakeholders
. Ensure positive customer experience and manage complaints / escalations
Leadership & Teamwork
. Establish mutual respect and trust in dealing with others
Operational Effectiveness & Control
. Adherence to overall operational standards setby the bank
. Understand the relatively high reputational risk that arises from any perceived weaknesses in controls in respect of substantial cash deposits or withdrawals activity, wire transfer, monetary instruments and pouch and mail.
. Ensure adequate due diligence is undertaken by the Individual/team to ensure that the nature of the various transactions of wire transfer, cash services, monetary instruments are in sync with customer profile
Major Challenges
Role Context
. Service proposition is a key differentiator in any retail business, and the jobholder needs to ensure a positive customer experience on a consistent basis.
. Needs to manage the platform service stream and ensure increase in customer service quality.
Management of Risk
. Adheres to processes and controls to identify and mitigate risks and ensures timely escalation of control issues and reputation risks.
Requirements
Minimum Graduation or as required for the role, whichever is higher
Useful Link
Link to Careers Site: Click
You'll achieve more at HSBC.
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.
Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
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