Customer Service Administrator

Sécheron Hasler Group continues the Swiss tradition of over 140 years in the field of railway technology. We are a leading global supplier of electrical and electronic safety components and solutions and traction power systems for the railway industry and provide solutions for renewable energy, DC grid, and other industrial systems. The name Sécheron Hasler Group is a worldwide synonym for Swiss Quality and represents a leading reference for state-of-the-art products supplied to the market.

With more than 1’300 employees worldwide, we are wherever our customers are around the globe, supplying products approved in our customers’ countries or markets and deliver top-notch supply chain and customer services locally.

The Senior software developer is responsible to further develop and maintain Secheron Intelligent Operation and Maintenance System (IOMS) application cloud-based software for multiple customers including CMMS modules and intelligent algorithm for maintenance purpose. Work in an agile development context in strong collaboration with its software team based in Geneva, Switzerland.

Your main task will be as below:

• Follows the complete lifecycle of a repair, creating service requests, quotations, sales order confirmations, service reports, shipping, and invoicing.

• Ensures customer satisfaction and provides professional customer support concerning the Customer Service department.

• Manages the Customer service inquiries, paying attention to questions and concerns, and responds promptly with a resolution according to company guidelines.

• Acts as the HaslerRail interface with customers for the Service Center in SHIN.

• Attends regular meetings with customers, when needed.

• Handles interfaces with other departments when necessary to flawlessly manage the repairs workflow.

• Works with internal tools (ORACLE, HART, Improve, Cinnamon, Excel Planning sheets).

• Checks data accuracy in all the information received from the Customers (RMA request form, purchase orders).

• Coordinates with other HaslerRail customer service sites and agents from an administrative standpoint. (status requests, purchase orders / sales orders)

Requirements

Required Qualifications:

• Degree in (BA/B.Com/BSC /BCA) or equivalent
• Senior in the area of Data Entry, Daata handling and data administrative work (2+ years of experience)

• Responsible for the complete lifecycle of Customer Service repairs when it comes to administrative tasks.

• Responsible for the external communication of the Customer Service department (emails and virtual meetings) in SHIN.

• Responsible for the quotations of the repairs.

• Responsible for reports/feedbacks to the customers in terms status and planning of the repairs.

• Responsible for reports/feedbacks to HaslerRail subsidiaries in terms status and planning of the repairs.

• Responsible for following up on Customer purchase orders in order to close the RMA process as soon as possible.

• Responsible for the shipping and invoicing activities resulting from the Customer Service activities in SHIN.

• Supports finance & controlling concerning issues on invoices.

• Keeps active and open communication with other departments.

• Keeps active and open communication with HaslerRail customer service sites and agents.

Benefits

What we offer:

We have flat hierarchies and encourage direct communication between departments and management levels. This allows us to make decisions quickly.

We give our employees full responsibility for their work tasks. We encourage all employees to take initiative and contribute to the operational excellence of the company, and we provide ample opportunities for them to achieve their personal and professional growth goals.

A valid work visa is required to apply for this position; unfortunately, we do not offer sponsorship.

How to apply:

Do you have a positive attitude and are you looking for a stimulating and rewarding work environment? If so, we look forward to receiving your application.

The Sécheron Hasler Group is committed to creating a diverse and inclusive environment and welcomes applications from all sectors of the community.

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