Customer Service Manager - Remote Work

Job Description:

Tata Digital is seeking a highly motivated and driven individual to join our team as a Customer Service Manager for remote work. As a Mid-to-Senior Level professional with at least 8 years of experience in customer service management, you will be responsible for overseeing our remote customer service team, ensuring that they provide top-notch support to our customers.

Responsibilities: - Manage and lead a remote team of customer service representatives - Develop and implement strategic plans to enhance the customer service experience - Monitor team performance and provide feedback and coaching as needed - Resolve escalated customer issues in a timely and professional manner - Collaborate with other departments to improve processes and procedures related to customer service - Analyze customer feedback and data to make informed decisions and improvements - Ensure all customer service metrics and KPIs are met or exceeded

Requirements: - 8+ years of experience in customer service management - Proven track record of successfully managing remote teams - Excellent communication skills, both written and verbal - Strong strategic planning abilities - Motivated and driven individual who can inspire and lead a team - Bachelor's degree in business administration or a related field preferred

Personality traits: motivated, driven Soft skills: strategic planning, communication

Benefits: - Free food - Company transportation - Gym membership

Working environment: At Tata Digital, we unleash creativity in a setting that celebrates and nurtures innovation. Join our team and be part of a dynamic and forward-thinking company that values its employees.

Deadline to apply: 2024-05-22

Equal Opportunity Statement: Tata Digital is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.