Customer Service Representative

Interested Candidate can share cv on ( What's App)

Location - Navi Mumbai

Budget - 30 K/ Month

6 days working - shift timings - 5Pm to 2 AM

JOB RESPONSIBILITIES:

1. Handling complete operation for USA imports (SEA & AIR).

2. Answering daily emails for USA import queries.

3. Maintain daily records in the USA Import Sheet for day-to-day work.

4. Working with different carriers (Sea+Air) in different locations to get cargo or containers to be cleared.

5. Handling complete brokerage for customers who require this service from us.

6. Handling trucking with different trucking carriers (local + MNC) around the USA.

7. Getting follow-ups with truckers on rates for new trucking queries as per customer request.

8. Book the trucking schedule from their website for different customers with different locations.

9. Getting follow-up with truckers for trucking invoices after the delivery is done.

10. Maintain daily operation physically for all customers.

11. Working on different queries with providing them quotations as per their requirements.

12. Make a new job in the application once the pre-alert is received from the origin.

13. Making quotations for trucking and brokerage queries.

14. Making arrival notices.

15. Making release orders.

16. Taking follow up with the customs broker for customs clearance of cargo by providing complete details of arriving cargo.(AMS info/carrier arrival notice/invoices and packing list/HBL copies/POA for new customer)

17. Providing a complete set of documents to the accounts department for making invoices.

18. Get that invoice checked with an authorized person and send it to customers.

19. Taking follow-up with customers for checks and OBL copies if we are only forwarders in that job.

20. Assisting new or old customers with a complete solution to operation issues.