Customer Service Representative

Greetings!!!

Walk-In Drive for Customer Service Representative - HCLTech

Profile - International Semi -Voice, customer service for Supply chain management.

HCL Tech Hiring for Semi-Process - 22nd & 23rd April 2024 Walk in directly.

Designation: Customer Care Representative for Fresher's

Any Grad/UG can apply (No Current Batch Regular Students / No Law Graduate)

Interview Location: - HCL Technologies: - HCL Tech Gate 1, Tower 3 Ground floor Cafe 1, Elcot Sez, Sholinganallur, Chennai – 600119.

Work Location: Chennai, Sholinganallur,

Shift: 3am to 1pm

Two Way Cabs Available

Performance Bonus: Yes

Walk-in Date - 22nd & 23rd April 2024

Timing- 10.30am - 4pm

Job Description - Customer Service Executive

Candidate will serve as customer service executive resolving customer queries in line with the client and business guidelines. Individuals with experience in handling Inbound calls from US & UK customers.

Work Experience & Qualification criteria:

• Excellent communication skills - both verbal and written - with a professional telephone etiquette
• Helpful, empathetic, and enthusiastic about customer service
• Freshers

Job Description

• Answer all inbound queries as per call flow procedure.
• Adherence to process to ensure high quality and customer service.
• Follow escalation procedures for issues uncontrollable at agent level First call resolution.
• Break schedule adherence.
• Involvement in motivational activities, implementing feedback given during monitoring sessions.
• Updating various logs like escalation log, complaint tracker etc.
• Ensuring data security - proprietary data of customers

Contact Person : Dhivakar S HR

Mail:

Regards,

HR - TAG | HCLTech