Customer Service Representative

Job Objective:

Fulfill the “Order To Cash” (OTC) process in accordance with agreed and in compliance with law, regulations and Nouryon procedures

At Nouryon, our global team of Changemakers takes positive action every day, to reach higher collectively and individually. We create innovative and sustainable solutions for our customers to answer society’s needs – today and in the future.

About the job (Job Responsibilities)

• Responsible for the timely execution of Order To Cash process for personally assigned customers using SAP.
• Responsible for customer orders (including inter-company stock transfer orders), order acceptance, order entry, order confirmation and order follow up, including documentation and questions, customers communication related to the OTC process
• Proactively reaching out to customers to follow up on contract fulfillments
• Invoice customers: ensure timely, complete and correct sales invoices including documentation (including credit-debit notes, rebates, commissions, return to works, etc.)
• Handling documentation for different payment conditions via a specific bank system
• Handling and understanding of Bank Guarantees and Letter of Credit
• Communicate in a professional way with the customers about requests not met as well as upcoming deviations from what has been agreed.
• Input and follow up on complaints and keep customers informed about progress.
• To maintain, improve and build relationships with customers
• To be the first point of contact to the assigned customer whilst coordinating the internal network of Performance Formulations functions/departments
• Handling of other customer requests, product information, questionnaires and other types of documents.
• Catch business related information from customers and forward back to Account Managers/sales Managers.
• Support sales functions keeping track on customers demand and report changes in plan back to sales.
• Responsible for customer master data in the portfolio
• Fulfill customs regulations; documentation etc.
• Monitor, register and inform on contractual sales volumes and additional order-related
• costs on customer level
• Continuous improvement: implement and/or optimize work processes, techniques and systems; share knowledge (best practices) and contribute to standardization in work processes to support harmonization and proper usage of systems
• Coordinate sample deliveries
• Overdue monitoring and follow-up under guidance of Sales / Credit control
• Responsible to check product availability and coordination with transport & logistics team

We believe you bring (Education & Experience)

Education - Graduate in commerce

Experience - 8-10 years of experience in Customer service position of manufacturing company

Skills - Hands on experience in SAP and be thorough in Excel and Access tools

Language - Fluent in English both spoken and in writing

• Manage export and domestic orders from placement to delivery, including order processing documentation and shipment co-ordination.
• Coordinate with internal teams such as sales, logistics , and warehouse to ensure timely and accurate order fulfillment.
• Maintain accurate records of transactions, customer interactions and shipment details.

Please apply via our online recruitment system. We will not accept applications via e-mail. Once it's with us we will review to see if we have a match between your skills and the role! For more information about our hiring process, visit: nouryon.com/careers/how-we-hire/

We look forward to receiving your application!

We kindly ask our internal candidates to apply with your Nouryon email via Success Factors.

We’re looking for tomorrow’s Changemakers, today.

If you’re looking for your next career move, apply today and join Nouryon’s worldwide team of Changemakers in providing essential solutions that our customers use to manufacture everyday products such as personal care, cleaning, paints and coatings, agriculture and food, pharmaceuticals, and building products. Our employees are driven by the wish to make an impact and actively drive positive change. If that describes you, we will gladly make way for your ambitions. From day one we support you with your personal growth, through challenging positions and comprehensive learning and development opportunities, in a dynamic, international, diverse, and proactive working environment.

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#WeAreNouryon #Changemakers