Customer Service Role

Essential Duties and Responsibilities: - Conduct telemedicine consultations with patients over the phone in a professional and empathetic manner. - Listen attentively to patients' concerns, symptoms, and medical history, and accurately document relevant information. - Facilitate communication between patients and healthcare providers, conveying information accurately and clearly. - Provide guidance and support to patients on telemedicine procedures, appointment scheduling, and technical troubleshooting. - Coordinate appointments and manage scheduling for telemedicine consultations, ensuring timely access to healthcare services. - Maintain confidentiality and adhere to privacy regulations when handling patient information. - Collaborate with healthcare professionals to ensure effective coordination of care and follow-up. - Stay updated on telemedicine protocols, procedures, and best practices. - Monitor patient satisfaction and feedback, addressing any concerns or issues raised promptly and professionally Education and/or Work Experience Requirements: - 12th Pass candidates, high bachelor's degree in healthcare administration, nursing, or a related field preferred. - Proven experience in a customer service or patient support role, preferably in a healthcare setting. - Exceptional English proficiency, both verbal and written, with clear pronunciation and effective communication skills. - Strong active listening skills and the ability to empathize with patients' needs and concerns. - Proficiency in using phone systems and telecommunication software. - Excellent organizational and time management skills, with the ability to multitask and prioritize tasks effectively. - Knowledge of medical terminology and basic understanding of healthcare practices and procedures preferred. - Ability to maintain confidentiality and adhere to strict ethical standards. - Flexibility to work in a fast-paced environment and adapt to changing priorities and patient needs. - Commitment to providing high-quality patient care and improving healthcare accessibility through telemedicine. Benefits: - Incentives provided if targets are met (ref:updazz.com)